Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Harris

Summary

Proactive Sales Consultant with extensive experience in customer relationship management and strategic planning. Proven track record of boosting customer satisfaction and generating increased sales revenue through tailored product recommendations and effective lead generation. Adept at fostering long-lasting client relationships and contributing to team success. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning the operation inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Sales Consultant

Enterprise Mobility
08.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic

Sales Consultant

Enterprise Mobility
07.2021 - 06.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.

Assistant Manager

Enterprise Holdings Inc., Rent-A-Car
09.2018 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Frac Fueler

Sprague Energy
01.2018 - 08.2018
  • Replaced and maintained valves by replacing O-rings.
  • Examined proper lubrication and functioning of pumps and mechanical equipment through.
  • Measured, weighed and mixed chemical ingredients together using pump and fuel equipment.
  • Maneuvered control panels to regulate and coordinate product flow rates.

Resident Assistant

West Liberty University
01.2014 - 03.2017
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Monitored building access during evening hours to provide secure living environment while fostering strong relationships with residents.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Organized social events for residents to foster sense of community and belonging, resulting in increased resident retention.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
  • Improved communication between residents and management through consistent updates and informative newsletters.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.

Cart Attendant

Target
03.2012 - 07.2012
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.

Education

Master of Science - Criminology

West Liberty University
West Liberty, WV
12.2017

Bachelor of Science - Radio And Television Broadcasting

West Liberty University
West Liberty, WV
12.2015

High School Diploma -

Susan Miller Dorsey Senior High School
Los Angeles, CA
05.2011

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Objection handling
  • Persuasive Communication
  • Closing Techniques
  • Strategic Planning

Timeline

Sales Consultant

Enterprise Mobility
08.2024 - Current

Sales Consultant

Enterprise Mobility
07.2021 - 06.2024

Assistant Manager

Enterprise Holdings Inc., Rent-A-Car
09.2018 - 06.2021

Frac Fueler

Sprague Energy
01.2018 - 08.2018

Resident Assistant

West Liberty University
01.2014 - 03.2017

Cart Attendant

Target
03.2012 - 07.2012

Master of Science - Criminology

West Liberty University

Bachelor of Science - Radio And Television Broadcasting

West Liberty University

High School Diploma -

Susan Miller Dorsey Senior High School
Dominique Harris