Dominique Haywood
Roseville,MI
Summary
Dynamic Night Shift Manager at Dollar General with a proven track record in financial reporting and customer service excellence. Skilled in inventory management and relationship building, I consistently enhanced customer satisfaction and operational efficiency. Recognized for maintaining safety compliance while fostering a positive environment for both employees and guests.
Overview
6
6
years of professional experience
Work History
Night Shift Manager
Dollar General
Roseville, MI
01.2025 - Current
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Assisted customers with product selection and purchase decisions when needed.
- Oversaw night audit function and preparation of daily financial reports.
- Responded promptly to guest requests to achieve customer satisfaction.
- Analyzed business performance data and forecasted business results for upper management.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Reviewed register count and bank deposits for proper amounts of currency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established friendly relationships with regular guests, members and residents.
Apparel Sales Associate
Dicks Sporing Goods
Sterling Heights, MI
12.2024 - Current
- Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Provided detailed product knowledge to customers regarding fabric, fit, styling and care instructions.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Organized store by returning merchandise to proper areas and restocked displays.
Contractor
Romanow Building Services
Mount Clemons
11.2023 - 07.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services
- Received positive feedback from clients for exceptional attention and detail cleaning tasks
- Provided excellent customer service by addressing client concerns promptly and professionally
- Upheld professional appearance at all times while representing the company on job sites
- Removed trash, debris and other waste materials from premises
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Cleaned and maintained lobbies, offices, and other common areas in commercial buildings
- Handled equipment, chemicals, and materials properly and with caution
Child Care Provider
03.2019 - 12.2021
- Worked with children to develop good cognitive, physical, and language skills
- Provided emotional support and guidance to children during difficult times
- Assisted in potty training and other daily hygiene activities to support child development
- Created and implemented diverse educational strategies to boost development
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Cooked, cleaned, and maintained a safe environment for the children
Food and Beverage
Sky Chef
Detroit Metro Airport
- Utilized POS system to receive and process food and beverages orders
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
- Trained new staff members on company policies and procedures
- Portioned and wrapped food to place directly on plates for service to patrons
- Monitored food and beverages supplies, assisting with restocking when needed
- Boxed, labeled, and transported items to support assembly operations
Education
Early Childhood Ed -
WCCCD
Detroit, Mi01.2021
Some College (No Degree) - High School Diploma
Stratford Career Inst.
Skills
- Safety Awareness
- Cash Register Operation
- Highly reliable
- Food & Beverages Service
- Drink Preparation Techniques
- Financial Transactions
- Customer Service
- Liquor, Beer, and Wine Knowledge
- Teamwork & Professionalism
- Fast Learner
- Outgoing Personality
- Financial reporting
- Customer support
- Inventory management
- Safety compliance
- Product knowledge
- Cash handling
- Relationship building
- Reporting skills
Awards
- Licensed Real Estate Agent
- Licensed CPR, First Aid
- Licensed Bartender
References
References available upon request.
Timeline
Night Shift Manager
Dollar General
01.2025 - Current
Apparel Sales Associate
Dicks Sporing Goods
12.2024 - Current
Contractor
Romanow Building Services
11.2023 - 07.2024
Child Care Provider
03.2019 - 12.2021
Food and Beverage
Sky Chef
Early Childhood Ed -
WCCCD
Some College (No Degree) - High School Diploma
Stratford Career Inst.
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