Dominique Henderson
Lake Charles,LA
Summary
Dedicated professional with a strong work ethic and proven expertise in security and customer service. At Lauberge Casino, I enhanced safety protocols and effectively managed incidents, while at Teleperformance, I improved customer satisfaction through precise data entry and communication. Skilled in payment processing and adept at fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Casino Security Officer
Lauberge Casino
06.2024 - Current
- Monitored casino premises to ensure safety and security for guests and staff.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Conducted regular surveillance using CCTV systems to identify suspicious activities.
- Enforced casino policies and procedures, maintaining compliance with regulatory standards.
Customer Service Representative
Teleperformance
02.2023 - 03.2024
- Ensured precision and consistency in updating customer database records.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Streamlined communication between departments to improve response times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Lagrange Highschool
Lake Charles, LA05.2011
Skills
- Work ethic
- Verbal and written communication
- Data entry
- Call center experience
- Payment processing
Timeline
Casino Security Officer
Lauberge Casino
06.2024 - Current
Customer Service Representative
Teleperformance
02.2023 - 03.2024
High School Diploma -
Lagrange Highschool