Dominique Hernandez
Bakersfield,CA
Summary
I excel in fast-paced work environments and am highly skilled at managing extended periods of high customer volume effectively.Resourceful Stand Lead known for high productivity and efficient task completion. Specialize in inventory management, customer service, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and positive customer experiences. Specialize in
Overview
1
1
year of professional experience
Work History
Lemonade Stand
Mark Davis
Bakersfield
08.2023 - 08.2024
- Greeted customers and provided them with product information.
- Maintained cleanliness of work area by sweeping, mopping, dusting, and disposing of trash.
- Operated cash registers to process customer purchases efficiently.
- Provided excellent customer service by responding to customer inquiries promptly and courteously.
- Assisted customers with questions regarding store layout, product location, and pricing.
- Recorded sales transactions accurately into the point-of-sale system.
- Restocked shelves and ensured that all items were correctly priced.
- Organized the display of products in an attractive manner.
- Verified accuracy of promotional displays for price changes or new merchandise offerings.
- Resolved customer complaints professionally and in a timely manner.
- Managed inventory levels through periodic stock checks.
- Demonstrated knowledge of store policies related to payments, returns, and exchanges.
- Stored merchandise in an orderly fashion on shelves or racks as needed.
- Ensured proper use of equipment such as ladders, pallet jacks.
- Adhered to safety protocols while handling hazardous materials such as cleaning supplies.
- Received incoming shipments from vendors and verified contents against invoices.
- Reported any discrepancies or damaged goods to management immediately.
- Conducted regular cycle counts and kept accurate records of inventory levels.
- Collaborated with colleagues on special projects or tasks when necessary.
- Processed refunds and exchanges according to company policy.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Promoted exceptional service and engaged customers with smile and positive attitude.
- Received orders and fulfilled orders quickly and efficiently.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Prepared items according to written or verbal orders, working on several different orders.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Worked with teammates and openly invited coaching from management team.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Served food and beverages with focus on quality items and superior service.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Followed established restaurant practices and procedures, delivering food that met quality standards.
- Monitored supply inventory and replenished at end of each day to prepare for next event.
- Managed concession stand public gatherings, including concerts and sports events.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Measured ingredients according to specified recipes to reduce waste.
- Promoted events and menu selections on social media platforms to increase sales.
- Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma Online
Bakersfield Adult School
Bakersfield, CASkills
- Customer engagement
- Food safety
- Quick-learning
- Dependability
- Stress tolerance
- Hospitality and accommodation
- Comfortable standing for long time
- Fast and efficient service worker
- Late-night shift availability
- Reliable team worker
- Excellent multi-tasker
- Effective communication
Timeline
Lemonade Stand
Mark Davis
08.2023 - 08.2024
High School Diploma Online
Bakersfield Adult School