Dominique Hill
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business management position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Physician Administrative Assistant
Carolina Neurosurgery and Spine Associates
Charlotte, NC
09.2022 - Current
- Completes 100 % accurate transcription of dictations for minimum of 5 physicians, while complying with all CNSA processes and HIPPA regulations.
- Assists with committee activities for 35 faculty members.
- Manages physician’s clinic and outlook schedule changes and ensures all parties are notified, confirms physician hospital charges are submitted accurately and in a timely manner.
- Collaborate with peers and leadership to develop policies, guidance, and procedures.
- Executed record filing system to improve document organization and management.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Outreach Specialist Lead
Atrium Health
Charlotte, NC
12.2020 - 08.2022
- Gather information and transcribed written work into specific corrective action including new or revised training program guidance, or other suitable measures.
- Knowledgeable best practice in business operations, government federal laws/ regulations, productivity measures, and reporting.
- Recruited and identified top talent while reducing workflow downtime.
- Answered over 100 calls on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Pharmacy Technician- Shift Manager
Walgreens
Wesley Chapel, NC
09.2018 - 02.2022
- Aided with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment, while simultaneously provided supervision to 10-20 staff members that assure excellent customer satisfaction.
- Assisted with pre-employment process, selection, sourcing along with training and development in on-boarding process.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems by 90% in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Administrative Assistant
Appalachian State University Library
Boone, NC
10.2019 - 05.2020
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Academy To Innovate HR- Continuing Education Courses - Human Resources Development
Academy To Innovate HR
Rotterdam, Netherlands 08.2023 - Current
Masters in Business Administration - with Health Administration
University of North Carolina At Pembroke
Pembroke, NC 01.2021 - 05.2022
Bachelors of Science - Exercise Science
Appalachian State University
Boone, NC 08.2017 - 05.2020
Skills
Direct Patient Care
Case management
Medical Records Management
Health administration
EMR / EHR
Insurance practices
Staff education and training
Information gathering and analysis
Business correspondence
Training and Development
Organization and Time Management
MS Office
Attention to Detail
Timeline
Academy To Innovate HR- Continuing Education Courses - Human Resources Development
Academy To Innovate HR
08.2023 - Current
Physician Administrative Assistant
Carolina Neurosurgery and Spine Associates
09.2022 - Current
Masters in Business Administration - with Health Administration
University of North Carolina At Pembroke
01.2021 - 05.2022
Outreach Specialist Lead
Atrium Health
12.2020 - 08.2022
Administrative Assistant
Appalachian State University Library
10.2019 - 05.2020
Pharmacy Technician- Shift Manager
Walgreens
09.2018 - 02.2022
Bachelors of Science - Exercise Science
Appalachian State University
08.2017 - 05.2020