Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dominique Hill

Cheyenne

Summary

Customer centered, passionate, problem-solving leader who is dedicated to excellent customer service and team building. Vast knowledge and experience in reports, home inspections, safety standards compliance and data entry. Adapt well in fast-paced environments, meeting tight deadlines, and unwavering performance when faced with adversity.

Overview

9
9
years of professional experience

Work History

Sales Associate

Tyrrell Honda
12.2024 - Current
  • Enhanced customer satisfaction through personalized service and product knowledge.
  • Executed sales strategies to achieve daily sales targets and promote new products.
  • Mentored junior associates on effective sales techniques and customer engagement practices.
  • Analyzed customer feedback to implement improvements in service delivery and product offerings.
  • Resolved customer complaints efficiently, improving overall store reputation and loyalty programs.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Housing Assessor

SB Thomas & Associates Inc
12.2023 - Current
  • On-site military home inspections and property condition assessments using mobile inspection and capital planning software.
  • Conduct walk-through survey of the accessible and visible major building systems (mechanical, electrical, and plumbing), structure and foundations, representative interiors, common areas, exterior walls, windows, flat roofs, low-sloped roofs, and pavement.
  • Keep up to date on building codes and home regulations.
  • Exercise management responsibilities and train new assessors on the inspection program and policy’s/ procedures.
  • Create written documents to outline recommendation plans and submit to military housing offices.
  • Use office automation software to prepare, edit, and store correspondence and important documents.

Trainer Ramp Agent

Southwest Airlines
10.2022 - 12.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Monitored participant workflow and behaviors throughout training process.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Sales Associate

Honda of Abilene
03.2019 - 11.2022
  • Increased used car sales by developing and implementing effective marketing strategies.
  • Streamlined new car sales processes by implementing efficient administrative strategies and organizational tactics.
  • Increased new car sales by implementing innovative marketing strategies and fostering strong relationships with customers.
  • Increased new car sales by effectively communicating features and benefits of various models to potential buyers.

Lead Finishing Technician

Urban Survival Gear
11.2021 - 10.2022
  • Responsible for finishing and inspecting, using customers’ specifications, to assure high quality and precision-engineered titanium rods and copper.
  • Skilled contributor within the finishing area, providing a motivating atmosphere to move appropriately, stack, or sort various products.
  • Developed methods to establish less waste of product due to machine error.
  • Increased machine productivity by recognizing malfunctions in the line and responding promptly and safely.
  • Provided guidance, assistance, and training to employees when needed.
  • Reviewed final finishing aspects for compliance with established standards related to color, textures, metals, exotic woods, and aged finishes.

Building Maintenance Engineer

TM/ Hilton Hampton Inn Hotel
05.2021 - 11.2021
  • Responsible for all building maintenance, engineering, and upkeep of the hotel.
  • Handle the task of planning and scheduling all maintenance and engineering works within budgets and time constraints.
  • Perform supplier and stock management responsibilities, as well as budgets and costs.
  • Responsible for leading and developing a team of hotel maintenance staff.
  • Ensure that the highest standards are maintained and managed effectively.
  • Liaise, manage and organize all external contractors as required.

Lead Maintenance Engineer

MCR/ Marriott Courtyard Hotel
10.2019 - 04.2021
  • Responsible for completing projects within assigned budgets and adhering to deadlines
  • Served as liaison between management staff and outside contractors Attended weekly meetings with upper management to brief the status of current projects
  • Planned and coordinated new projects and hotel improvements Performed routine maintenance and repairs on all hotel equipment, including HVAC systems, cooling towers, PTAC heat pumps, boiler units, and commercial kitchen appliances
  • Performed essential electrical and plumbing maintenance, including troubleshooting problems, repairs, and installs.

Sales Associate

Tyrrell Honda
05.2016 - 06.2017
  • Ensured compliance with dealership and manufacturer guidelines by maintaining accurate records of new car sales procedures.
  • Coordinated with sales team to develop targeted marketing campaigns for increased new car sales.
  • Maintained operations in accordance with used car sales laws.
  • Oversaw the entire new car sales process, ensuring a smooth and efficient customer experience from start to finish.
  • Served as a knowledgeable resource for peers seeking guidance on industry trends, emerging technologies, and best practices in car sales.
  • Continuously honed sales skills by attending professional development workshops and training sessions, resulting in increased confidence and expertise in the used car sales industry.
  • Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
  • Maintained compliance with all state regulations regarding new car sales operations ensuring continued licensure and certification requirements were met consistently over time.
  • Mentored junior sales representatives for improved performance and career development.
  • Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.

Education

General Aircraft Maintenance Certified - undefined

Texas State Technical College
Abilene, Texas

Skills

  • Administration
  • Operations Management
  • Customer Service
  • Collaboration Skills
  • Program Development
  • Car sales
  • Sales tools development

Accomplishments

Started a media company that showcases the outcasted worlds of anything with an engine. From cars to airplanes.

Timeline

Sales Associate

Tyrrell Honda
12.2024 - Current

Housing Assessor

SB Thomas & Associates Inc
12.2023 - Current

Trainer Ramp Agent

Southwest Airlines
10.2022 - 12.2023

Lead Finishing Technician

Urban Survival Gear
11.2021 - 10.2022

Building Maintenance Engineer

TM/ Hilton Hampton Inn Hotel
05.2021 - 11.2021

Lead Maintenance Engineer

MCR/ Marriott Courtyard Hotel
10.2019 - 04.2021

Sales Associate

Honda of Abilene
03.2019 - 11.2022

Sales Associate

Tyrrell Honda
05.2016 - 06.2017

General Aircraft Maintenance Certified - undefined

Texas State Technical College

Similar Profiles

CREATE PROFILE