Dominique Hinton
Richmond,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Janitorial Worker
Commonwealth of Virginia
Richmond , VA
05.2018 - Current
- Ensure all equipment is properly stored at the end of each shift.
- Mix various cleaning solutions according to instructions for specific tasks.
- Respond quickly to spills or messes in order to minimize damage.
- Maintain safety protocols while operating machinery such as floor buffers.
- Notified building managers about needed repairs to maintain public safety.
- Followed company uniform, performance and security policies with every job.
- Gathered and emptied trash cans and disposed of bags.
- Stored, used and disposed of cleaning chemicals and supplies.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Maintain janitorial closets in a neat and organized manner.
- Dusted furniture, machines or equipment.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Notified managers of repair needs or additions to building operating systems.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Ensure hazardous materials are disposed of correctly per regulations.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Remove snow from sidewalks using shovels or snow blowers when needed.
- Clean windowsills and window coverings when necessary.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Empty trash cans and replace liners as needed.
- Monitored building security and safety by locking doors or avoiding hazards.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Inspect for any safety hazards or maintenance issues that need attention.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Transport waste to designated disposal area according to regulations.
- Swept and power washed outside building to keep sidewalks and parking lot clean.
Canvasser
2nd st Associates
Richmond, VA
09.2023 - 11.2023
- Assisted with fundraising initiatives by collecting donations from individuals encountered during canvassing efforts.
- Recruited other canvassers to strengthen campaign outreach potential.
- Studied product and industry specs and prices to update signage and complete merchandising activities.
- Memorized and recited sales scripts or statements prepared by employer.
- Collaborated with team to develop effective, winning sales strategies.
- Obtained signatures and personal information for electoral parties and businesses.
- Fostered active discussions to build connections with people.
- Contacted potential donors by phone or in person to solicit contributions for organization.
- Attended meetings with local community members to discuss issues relevant to the campaign.
- Convinced clients to purchase products or services by following persuasive script.
- Performed administrative tasks such as scheduling appointments, filing paperwork, and tracking expenses.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Built territory-specific sales plans by reviewing competitor activities and lead spending trends.
- Achieved repeat business and referrals through personalized services.
- Provided detailed reports of daily activities to campaign managers.
- Utilized organizational knowledge and persuasive speech to sway public opinion.
- Taught and trained new sales personnel on customer service and sales techniques.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Created promotional materials such as brochures, flyers, and posters for distribution during canvassing efforts.
- Utilized customer relationship management software to track contacts made during campaigns.
- Designed dynamic displays for products to increase overall revenue and specific product sales.
- Ordered or purchased supplies to maintain optimum inventory.
- Explained voting procedures to prospective voters, including registration requirements and absentee ballots.
- Collaborated with other volunteers to plan events aimed at increasing voter turnout in targeted districts.
- Displayed knowledge of product or organization to attempt to sway opinions.
- Explained products and prices to customers, demonstrating use of products.
- Gathered data from constituents regarding their opinions of the candidate.
- Contacted satisfied customers to offer additional services.
- Studied geographic areas to identify potential buyers and increase door-to-door sales.
- Upsold product accessories and warranties to bolster revenues on each sale.
- Stayed up-to-date on product specs and prices to accurately describe merchandise.
- Compiled lists of potential voters through research and public records databases.
- Knocked on assigned household doors while collecting data about voter preferences.
Maintenance Worker
Commonwealth of Virginia
Richmond, VA
06.2018 - 09.2023
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Removed snow from sidewalks, driveways and parking areas.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Collected trash from designated areas within the building on a daily basis.
- Repaired electrical wiring, plumbing fixtures, and other mechanical systems as needed.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Collaborated with team members to assess equipment performance needs.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
- Implemented troubleshooting techniques to resolve issue.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
Demolition Laborer
Hunter Holmes McGuire VA Medical Center
Richmond, VA
11.2016 - 10.2018
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Moved large objects manually or with assistance from machines like forklifts or cranes.
- Loaded or unloaded building materials to distribute machinery or tools.
- Unloaded and transported construction materials to job sites as needed.
- Used laser measuring tools to calculate lengths, widths and heights.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Assisted in dismantling steel frames from buildings before they are demolished.
- Ensured that all hazardous waste was disposed of properly according to regulations.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated equipment with strong focus on safety and ground communication.
- Provided support services such as hauling away debris or cleaning up after demolitions.
- Lubricated, cleaned or repaired machinery or equipment.
- Controlled traffic passing near, in or around work zones.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Assisted distribution of tools, materials, and equipment to skilled workers.
- Communicated with team members about progress on projects and any challenges encountered.
- Erected scaffolding around work areas to ensure safety while working at heights.
- Followed all safety protocols when operating heavy machinery such as bulldozers and excavators.
- Gathered, loaded, and transported site debris.
- Demonstrated best safety practices working at heights and lifting various objects.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Operated overhead lifts to move heavy and bulky work materials.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Removed debris from job sites to designated areas for disposal or recycling.
- Positioned, aligned or sealed concrete wall sections or pipes.
- Set up equipment to maintain worksite productivity.
- Coordinated phases of construction projects from inception to completion.
- Measured, marked or recorded openings or distances to construction layout areas.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Inspected sites before and after construction projects.
- Operated various hand and power tools including jackhammers, saws, drills, wrenches.
- Lifted heavy materials onto trucks for removal from the site following each project's completion.
- Performed site activities required of green-certified construction practices.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Used protective gear such as hard hats, goggles, ear protection, respirators when necessary.
- Prepared surfaces prior to demolition by removing existing fixtures and coverings safely.
Order Picker
Amazon
Richmond, VA
05.2016 - 06.2017
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Selected products and items from shelves and pallets for customer orders.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Compared merchandise invoices to items actually received.
- Stamped price tags on merchandise, referring to official price lists.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Confirmed items picked for orders by keying codes into system.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Stacked cartons on pallets according to size and weight specifications.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Performed regular cycle counts of inventory levels in assigned areas.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Organized warehouse shelves according to item size, type, style, color or product code.
- Read orders to verify attributes and quantities of merchandise.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Operated forklift and pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
- Regularly inspected equipment for proper functioning and cleaned it after each use.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Ensured that all safety regulations were followed while performing work duties.
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques.
- Achieved productivity and accuracy standards to meet company guidelines.
- Packaged items with appropriate materials to prevent damage during shipping.
- Limited damage to products and orders by using care when choosing items.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Assessed condition of supplies received from vendors before storing them away.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Tracked outgoing orders to provide shipping status to customers.
- Provided assistance in maintaining a clean working environment within the warehouse.
- Transported products between storage areas manually or using material handling equipment.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Investigated discrepancies between physical count of stock versus system-generated report totals.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Issued supplies, materials and products to team members based on information from requisitions.
Call Center Agent
CoreLogic
Richmond, VA
06.2015 - 06.2017
- Greeted customers in a professional and courteous manner.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Tracked activity in CRM to support quality assurance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed strong relationships with customers through effective communication skills.
- Processed customer account changes with proprietary software.
- Tracked daily performance metrics such as wait times, average handle time.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted available products and services to customers during service, account management and order calls.
- Managed high-volume of inbound and outbound customer calls.
- Consulted with customers regarding needs and addressed concerns.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Promoted product offerings to drive growth and exceed benchmarks.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Identified customer needs by asking probing questions and actively listening to responses.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Managed customer accounts, including updating account information as needed.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met and communicated with vendors to monitor product shipments, prices and backorders.
- Maintained up-to-date knowledge of company's products, services and promotions.
Education
GED -
GED
Richmond, VA05-2008
Skills
- Facilities Maintenance
- Chemical Handling
- Trash Disposal
- Power Washing Equipment
- OSHA Compliance
- Shipment Processing
- Documentation
- Warehouse Picking
- Stock Allocation
- Inventory Staging
- Palletizing
- Product Inspection
- Forklift Operation
- Production Scheduling
- RFID Tracking
- OSHA Training
- Production Reporting
- Material Handling
- Team Player
- Equipment Maintenance
- Equipment Operations
- Certified Pallet Jack Operator
- Warehouse Best Practices
- Staff Management
- Pallet Construction
- Warehouse Management
- Business Ethics
- Problem-Solving
- Reports Generation
- Expense Management
- Purchase Orders
- Driver Scheduling
- Supply Chain Operations
- Emergency Readiness
- Warehousing Processes
- Contract Negotiation
- Inventory Control
- Motivational Leadership
- Global Logistics
- Transportation Management
- Shipment Coordination
- Process Optimization
- Efficiency Improvement
- Fleet Management
- Communication
- Sales Support
- Shipping Procedures
- Materials Handling
- Quality Control
- User Training
- Customer Service
- Equipment Repair
- Operations Monitoring
- System Troubleshooting
- Machinery Calibration
- System Installation
- Environmental Compliance
- Component Replacement
- Information Tracking
- Document Preparation
- Distribution of Goods
- Routine Inspections
Certification
- Certified MID Level TECH CERTIFICATE 2023
- CERTIFIED LOGISTICS ASSOCIATE CERTIFICATION 2023
Timeline
Canvasser
2nd st Associates
09.2023 - 11.2023
Maintenance Worker
Commonwealth of Virginia
06.2018 - 09.2023
Janitorial Worker
Commonwealth of Virginia
05.2018 - Current
Demolition Laborer
Hunter Holmes McGuire VA Medical Center
11.2016 - 10.2018
Order Picker
Amazon
05.2016 - 06.2017
Call Center Agent
CoreLogic
06.2015 - 06.2017
GED -
GED