Dominique Hopkinson
Kittery
Summary
I've always grown up to be a very hardworking, positive and reliable worker. My room for growth has always been my drive. Bartending for so long became easier as the years went on, I have dealt with my share of difficult people, and the steps I have to take on to manage and control a situation the best I can. Im used to the busy, fast paced environments, I like to be busy, proactive, making sure everyone's need are all set, and they are a happy customer. If there is an issue presented, I must do what I can to solves that issue, ask for help around me and communicate with the how to come up with a solution. I love people, meeting people, learning about them, working with them, I love extending my positivity to others and showing that we care, but also understanding people and how to work together.
Overview
13
13
years of professional experience
Work History
Community Associate
Regus
07.2022 - Current
- Maintained open communication with tenants to proactively handle questions and complaints.
- Attending to clients needs in a proactive fashion.
- Maintaining relationships with clients to further base your knowledge on then and what they do.
- Handling invoices and issues regarding them.
- Giving suggestions to clients to further use more services: Coffee tea, Signage, expansions.
- Giving tours to clients and have been able to maintain my confidence and knowledge while doing so.
Bartender
Ore Nells
01.2019 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Hotel Front Desk Receptionist
Courtyard By Marriott
02.2021 - 12.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Developed and maintained positive relationships with guests for satisfaction.
Bartender
The Shanty
01.2013 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Lazy Jacks
06.2014 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Barista
Port City Coffee Roasters
03.2011 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Bartender
The Goat
03.2014 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Liberal Arts And General Studies
Great Bay Community College
Portsmouth, NHHigh School Diploma -
Portsmouth High School
Portsmouth, NH01.2013
Skills
- Engaging Personality
- Handling Difficult Customers
- Highly Reliable
- Outgoing Personality
- Appointment Scheduling
- Relationship Building
- Multitasking and Organization
- Attentive Service
- Clear and Effective Communication
Timeline
Community Associate
Regus
07.2022 - Current
Hotel Front Desk Receptionist
Courtyard By Marriott
02.2021 - 12.2021
Bartender
Ore Nells
01.2019 - 06.2022
Bartender
Lazy Jacks
06.2014 - 09.2020
Bartender
The Goat
03.2014 - 10.2018
Bartender
The Shanty
01.2013 - 11.2020
Barista
Port City Coffee Roasters
03.2011 - 03.2019
No Degree - Liberal Arts And General Studies
Great Bay Community College
High School Diploma -
Portsmouth High School