Dominique Hudson
Chicago Heights,IL
Summary
Industrious Office Manager/Customer Service Manager with 20 years of experience in administration, managing and steaming office operations. Aiming to apply my proven record of exceeding expectations with high productivity and quality standards. Effective communicator with strong interpersonal and relationship management skills. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
16
16
years of professional experience
Work History
Client Specialist Remote
Briljent/ IDES Illinois
08.2020 - 04.2023
- My duties are to answer calls related to unemployment claims with the Illinois Department of Employment
- Claimant Services
- Call Center staff will be updating claim information, assisting with filing of new claims, and certifications, helping with other claimant needs
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Interacted with team members across departments to research and resolve customer issues.
Client Service Manager
Brinks Home Security/Secure Home and Automation/Brightstar
10.2018 - 12.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Manager
Wal-Mart Stores
03.2018 - 10.2018
- Managerial key turns for cashier associates
- Count nightly tilts down
- Money center
- Answer customer complaints
- Manage the front end of the store
- Troubleshooting customers
- Train associates
- Cash checks, handle money
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Desk Associate/Money Center Associate
Wal-Mart Stores
09.2017 - 03.2018
- Assist customers with returning merchandise
- Answer phones
- Greet Customers
- Handle money
- Work closely with management
- Troubleshooting customer problems
- Train associates
- Cash payroll disbursement checks; send money state to state and to other countries
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant/Human Resources Assistant
CHICAGO YOUTH DEVELOPMENT INSTITUTION, CYNDI
12.2016 - 06.2017
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Answered and redirected incoming phone calls for office.
- Assisted with meetings and presentations within company.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Administrative assistant
School
12.2016 - 06.2017
- Daily work
- G suites
- Generate Customer Referrals for Sale Consultants
- Hire employees
- Collections
- Data Entry
- Fundraising
- Collect and manage inventory
- Typing, Data Entry
- Handle office duties etc
- (file documents, answer phones
- Case management assistant handling caseload up to 250 clients
- Book-keeping
- Supervise staff
- Handle duties for upper management
- Generate memos and emails when appropriate
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Payroll information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager/School Registrar/Administrative Assistant
Prologue inc. Joshua Johnston Fine Arts and Design
09.2013 - 08.2016
- Book-keeping
- Handle duties for upper management/ basic office duties
- Registration and applications for student admission
- Record maintenance for all student attendance and medical count
- Statistics on student progression and productivity
- Supervisory for office staff activities
- Data Entry to record student profile and activity plans
- Conduct intake and assessment of students to evaluate skill level, strengths, educational background, and potential placement opportunities
- Evaluate and provide referrals to job training and/or educational institution
- Reports did for students to give accurate status to determine student future plans
- Recording maintenance, and updating student's information and creating new student files
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Outlook/online Webinars
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Residential Counselor
Prologue Inc, House
12.2012 - 09.2013
- Supervised clients for compliance
- Planned and coordinated client activities
- Educated clients regarding facility rules and self-awareness
- Maintained clients' records and followed facility safety standards
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Cashier/Customer Service Rep
WALGREENS
02.2010 - 09.2013
- Maintained cash and receipts and other transactions
- Customer service for products and complaints
- Store maintenance for changing shifts
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Youth Worker
Lakeside Community Committee
01.2010 - 10.2012
- Non-Profit Org
- Monitored and planned client's activities
- Provided a safe and therapeutic environment
- De-escalated issues between clients when needed
- Prepared developmental reports
- Administered medication to clients when needed etc.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Assistant Manager
Family Dollar
11.2006 - 08.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
Education
Associate - Management Information Systems
Chicago State University
Skills
- SKILLS AND EXPERIENCE
- Administrative
- Bookkeeping
- Clerical
- Communication
- Customer Service/troubleshooting
- Data-entry
- Leadership
- Management
- Microsoft Office
- Supervisory
- Scheduling
- Outlook/Excel/Access/Word
- Quick books
- Help Desk
- Human Resource assistance
- Relationship Management
- Fundraising
- Customer Relationship Management
- Case Management
- Project Management
- Account Management
- Employee Orientation
- Desktop Support
- Computer Networking
- Payroll
- Salesforce
- Statistics
- CRM Software
- Troubleshooting
- Active Directory
- Network Support
- Marketing
- Operating Systems
- Office Management
- Microsoft Windows
- Remote Access Software
- Technical Support
- Microsoft Windows Server
- Microsoft Excel
- Administrative experience
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Access
- Social listening
- Recruiting
- Transcription
- English
- Front desk
- Intake
- OSHA
- HIPAA
- Employee evaluation
- System Administration
- Databases
- Adobe Acrobat
- Google Suite
- Proofreading
- Oracle
- Analysis skills
- Training Support
- Monitoring
- HRIS Management
- Resume Screen
- Customer Satisfaction
- Process Forms
- Word Processing
- Employee Surveys
- Enrollment Assistance
- Administrative Support
- Unemployment Claims
- Phone Screens
- Human Resource Information System (HRIS)
- Applicant Screening
- Business Administration
- Mail Handling
- Hiring and Retention
- Maintaining Files
- Office Administration
- Recruitment
- Accounts Payable and Accounts Receivable
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Specialist Remote
Briljent/ IDES Illinois
08.2020 - 04.2023
Client Service Manager
Brinks Home Security/Secure Home and Automation/Brightstar
10.2018 - 12.2021
Customer Service Manager
Wal-Mart Stores
03.2018 - 10.2018
Customer Service Desk Associate/Money Center Associate
Wal-Mart Stores
09.2017 - 03.2018
Administrative Assistant/Human Resources Assistant
CHICAGO YOUTH DEVELOPMENT INSTITUTION, CYNDI
12.2016 - 06.2017
Administrative assistant
School
12.2016 - 06.2017
Office Manager/School Registrar/Administrative Assistant
Prologue inc. Joshua Johnston Fine Arts and Design
09.2013 - 08.2016
Residential Counselor
Prologue Inc, House
12.2012 - 09.2013
Cashier/Customer Service Rep
WALGREENS
02.2010 - 09.2013
Youth Worker
Lakeside Community Committee
01.2010 - 10.2012
Assistant Manager
Family Dollar
11.2006 - 08.2008
Associate - Management Information Systems
Chicago State University
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