DOMINIQUE HUDSON
Coppell,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Account Lead
American Honda Finance
09.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
- Fostered an environment of continuous learning within the team by sharing insights from past experiences and encouraging open dialogue around challenges faced during recoveries.
- Managed a diverse portfolio of complex cases, balancing priorities to achieve successful outcomes across all assignments.
- Conducted thorough investigations to locate missing or hidden assets, facilitating successful recoveries.
- Initiated repossession process upon failure of other collection methods.
Unit Manager Funding
Capital One Auto Finance
01.2022 - 01.2023
- Monitor queues throughout the day to ensure compliance with team performance metrics and SLA goals
- Collaborates with departmental executives and business leaders to create the business plan
- Provide full management responsibilities for team (includes timecards, spreadsheets and team meetings)
- Provides evaluative judgement based on analysis of factual information in complicated and unique situations
- Monitored pipeline reports for accuracy prior to loan funding
- Appropriately assess risk when business decisions are made, escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
- Provide team members with timely feedback including performance metrics via regular team meetings and 1:1 meetings/coaching sessions
- Conduct progressive disciplinary action, provides performance feedback, delivers performance reviews, presents to HR recommendations for termination of poor performers
Account Resolution Manager
Wells Fargo Dealer Services
04.2016 - 01.2022
- Analyze performance data, identify trends and implement appropriate coaching and/or performance improvement plans to ensure performance metrics are met
- Monitor weekly calls for Quality Assurance
- Coach Team Members as necessary to ensure set goals are met
- Interact daily with the customers to ensure both company and consumer needs are cared for in a timely manner
- Display excellent leadership abilities in interactions with Team Members, the customers, peers, and executive leadership team
- Monitors department engagement, leads change management initiatives, reviews and addresses employee survey action plans
- Coordinates work activities to achieve the volume expected to meet operational requirements
Team Lead- Late-Stage Collections
Wells Fargo Dealer Services
11.2015 - 03.2016
- Analyze queue burdens and manage workflow
- Handle escalated calls from team members
- Approve and review accounts within the supervisor queue
- Assisted with training and coaching team members
- Organized team meetings and daily strategy
Collector 3
Wells Fargo Dealer Services
07.2015 - 10.2015
- Initiated external contact with customers to perform advance loss prevention activities
- Negotiated account pay arrangements to cure delinquency
- Utilize skip tracing tools to locate customers
- Achieved production standards set to obtain monthly bonus
- Assisted with call escalations from peers
Loan Servicing
Wells Fargo Home Mortgage
07.2013 - 06.2015
- Document and maintain all incoming and outgoing collection efforts in accordance with the established standard
- Negotiate payment arrangements with customer to avoid mortgage delinquency and foreclosures
- Determine debtor's financial ability to offer alternate payment programs and methods
- Verified and assisted homeowners with the requested documents for retention options
- Answered inquires regarding the status of all liquidation options to ensure the appropriate actions were being taken by agent or homeowner
Education
High School Diploma -
Lady Pitts High School
01-2003
Skills
- Proficient in Microsoft Office Suites
- Customer-focused approach
- Analytical problem solver
- Facilitation of collaborative sessions
- Skilled in negotiation techniques
- Collaborative team development
- Comprehensive growth strategy
- Content editing
- Effective team player
Timeline
Account Lead
American Honda Finance
09.2023 - Current
Unit Manager Funding
Capital One Auto Finance
01.2022 - 01.2023
Account Resolution Manager
Wells Fargo Dealer Services
04.2016 - 01.2022
Team Lead- Late-Stage Collections
Wells Fargo Dealer Services
11.2015 - 03.2016
Collector 3
Wells Fargo Dealer Services
07.2015 - 10.2015
Loan Servicing
Wells Fargo Home Mortgage
07.2013 - 06.2015
High School Diploma -
Lady Pitts High School
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