Dominique Jackson
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
06.2022 - Current
- Helped high volume of customers every day with positive attitude and focus on customer satisfaction.
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
- Responded to high volume of customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Patient Care Technician
Northwestern Memorial Hospital
10.2013 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Education
Bachelor of Science - Nursing
Chamberlain College
Chicago,IL09.2027
High School Diploma -
Chicago Vocational Career Academy
Chicago,IL06.2009
Skills
- Field Operations Support
- Invoice Preparation and Processing
- Customer Relations
- Investigate Claims
- Flight Tracking
- Operational Improvements
- Customer Satisfaction
- Travel Accommodations
Timeline
Customer Service Agent
Southwest Airlines
06.2022 - Current
Patient Care Technician
Northwestern Memorial Hospital
10.2013 - Current
Bachelor of Science - Nursing
Chamberlain College
High School Diploma -
Chicago Vocational Career Academy