Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Also knowledgeable in managing over $500,000 in cash at financial institutions.
Hi, I’m
Dominique Jackson
Financial Education Analyst
High Point,NC
Summary
Overview
9
years of professional experience
1
Certification
Work History
NC State Employees Credit Union
Financial Education Analyst
08.2022 - Current
Job overview
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Enhanced interfaces to promote better functionality for users.
- Identified and resolved problems through root cause analysis and research.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
NC State Employees Credit Union
Financial Service Representative
06.2016 - 08.2022
Job overview
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Holiday Inn
Guest Service Representative
07.2015 - 06.2016
Job overview
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Erwin High SchoolAsheville, NC
High School Diploma
06.2010
University Overview
North Carolina A & T State UniversityGreensboro, NC
Bachelor of Science from Business, Family, And Consumer Sciences
05.2015
University Overview
Skills
- Process Enhancement
- Report Preparation
- Budget Development
- Financial Management
- Excel Proficiency
- Project Management
- Finance
- Analytical Thinking
- Teller Transactions
- Customer Relationship Management
- Cash Handling
Affiliations
Affiliations
Carolina Credit Union League
Certification
Certified Credit Union Financial Counselor (CCUFC)
Timeline
Financial Education Analyst
NC State Employees Credit Union
08.2022 - Current
Financial Service Representative
NC State Employees Credit Union
06.2016 - 08.2022
Guest Service Representative
Holiday Inn
07.2015 - 06.2016
Erwin High School
High School Diploma
North Carolina A & T State University
Bachelor of Science from Business, Family, And Consumer Sciences
Certified Credit Union Financial Counselor (CCUFC)
Similar Profiles
TAYLOR GODFREYTAYLOR GODFREY
Financial Services Officer I at NC State Employees Credit UnionFinancial Services Officer I at NC State Employees Credit Union
Ashley McLambAshley McLamb
Assistant Branch Manager at NC State Employees Credit UnionAssistant Branch Manager at NC State Employees Credit Union
Stephony NewkirkStephony Newkirk
Fulfillment Financial Analyst at NC State Employees Credit UnionFulfillment Financial Analyst at NC State Employees Credit Union