Dominique Jackson
Atlanta,GA
Summary
Goal-oriented Transportation and Warehouse Associate known for maintaining high safety standards, efficient task completion, and consistently meeting daily and overall objectives. Demonstrates strong skills in warehouse operations, communication and safety compliance. Known for team collaboration to ensure efficient and timely deliveries and maintaining high productivity .Brings strong problem-solving abilities and a commitment to efficiency and safety in logistics and customer service environments.
Overview
7
7
years of professional experience
Work History
Transportation Associate
Amazon
10.2023 - Current
- Operated yard truck to move empty and loaded trailers safely throughout yard. Completing anywhere from 25-50 moves a day.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
- Maintained accurate inventory records with meticulous documentation of incoming and outgoing shipments.
- Utilized GPS technology to accurately navigate the yard facility efficiently, reducing search time for specific trailers.
- Collaborated with team members to complete tasks efficiently and effectively, fostering a positive work environment.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Navigated efficiently using GPS devices, maps, and local knowledge to avoid traffic delays and optimize routes.
- Completed accurate logs, reports, and paperwork, maintaining compliance with company policies and federal regulations.
- Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
Warehouse Associate
Amazon
11.2019 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [100] pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Call Center Customer Service Representative
Wipro
06.2018 - 11.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. Took 30- 60 calls a day
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Consistently received positive feedback from clients for professionalism and expertise displayed during support interactions.
- Provided remote support for customers, guiding them through the resolution process step by step.
- Streamlined support processes by identifying areas for improvement and implementing necessary changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Warehouse Worker
UPS
05.2018 - 05.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
Shift Leader
Chicken Salad Chick
05.2017 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
Education
Class A CDL -
Road Master Driver School
Conley, GA05.2024
High School Diploma -
Lakeside High School
Atlanta, GA05.2017
Skills
- Warehouse Operations
- Staff Training and Development
- Freight Handling
- Customer Service
- Transportation (CDL A TRUCK DRIVER)
- Warehouse Safety
- Warehouse Logistics
- Forklift Operation
- Network Troubleshooting
- Complex Problem-Solving
Timeline
Transportation Associate
Amazon
10.2023 - Current
Warehouse Associate
Amazon
11.2019 - Current
Call Center Customer Service Representative
Wipro
06.2018 - 11.2019
Warehouse Worker
UPS
05.2018 - 05.2019
Shift Leader
Chicken Salad Chick
05.2017 - 05.2018
Class A CDL -
Road Master Driver School
High School Diploma -
Lakeside High School
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