Dominique James
Petersburg,VA
Summary
Highly-motivated professional, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Team Leader and Operations Manager
Hartwood Foundation Inc
Henrico, VA
02.2023 - Current
- Responsible for ensuring compliance with all applicable laws related to employment practices in assigned region.
- Identifiy areas for improvement within the team's operations and developed plans to address them effectively.
- Ensure that safety standards were met at all times by conducting regular inspections.
- Resolve conflicts among employees quickly and efficiently while maintaining a positive work environment.
- Establish strong relationships with consumer, family members and service providers, to ensure satisfaction with services provided.
- Provide leadership, guidance, coaching, and support to all managers of the area team.
- Monitor daily operations to ensure compliance with company policies and procedures.
- Conduct regular meetings with managers to discuss performance and resolve issues.
- Facilitate team meetings to address consumer plan target needs, goals, and address any issues.
- Maintain open lines of communication with senior management, reporting team progress and challenges.
- Develop and implement policies and procedures for direct support staff.
- Conduct monthly evaluations of direct care workers' performance against established criteria.
- Maintain accurate records of client services provided including incident reports, medication logs, treatment plans.
- Work closely with medical staff to coordinate services for residents and clients as needed.
- Provide crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
- Collaborate with external agencies such as mental health providers, educational institutions, and state licensing boards, as needed.
- Conduct regular training sessions on safety protocols for direct support personnel.
- Advocate for disabled individuals to foster communication and self-expression and achieve goals.
- Report changes in client condition to administrators, facilitating nursing intervention.
Residential Program Director
Phoenix N Peace
Petersburg, VA
03.2022 - 02.2023
- Ensured compliance with local laws regarding residential housing regulations.
- Developed emergency plans in case of fire or other emergencies.
- Arranged transportation services for tenants when necessary.
- Collaborated with local authorities on matters concerning health and safety regulations within the premises.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Facilitated group activities designed to promote socialization among residents and clients.
- Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
- Encouraged participation in recreational activities for clients under supervision.
- Assisted in developing individual service plans for each resident and client based on their needs and interests.
- Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
- Collaborated with external agencies such as mental health providers, educational institutions, and state licensing boards, as needed.
- Provided guidance to direct support professionals in the performance of their job duties.
- Coordinated transportation services for clients as needed based on their individual requirements.
- Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
- Scheduled shift assignments for direct support professionals according to staffing needs.
Qualified Mental Health Professional
Clearview Counseling Services
Richmond, VA
02.2021 - 01.2022
- Monitored progress of clients toward identified goals.
- Adhered to ethical guidelines set forth by relevant professional organizations.
- Developed and implemented treatment plans based on client needs.
- Coordinated referrals for community resources to meet client needs.
- Utilized evidence-based practices when providing clinical interventions.
- Assisted in crisis management situations and de-escalation techniques when needed.
- Actively participated in continuing education seminars related to mental health topics.
- Assisted in developing safety plans for individuals who are at risk of harm or self-harm.
- Collaborated with other professionals, such as psychiatrists, social workers, probation officers, teachers and school counselors.
- Established positive relationships with clients through active listening and empathy.
- Maintained accurate records of all therapeutic interventions provided to clients.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Transported individuals to medical appointments and assisted with errands.
- Accompanied clients to doctors' offices or on other trips outside home.
Lead Mental Health Technician
Poplar Springs Hospital
Petersburg, VA
04.2018 - 07.2020
- Organized recreational activities to promote physical well-being and foster socialization among patients.
- Developed education materials related to mental health issues for use in group settings or individual counseling sessions.
- Provided psychoeducation to families about their loved one's condition and treatment plan recommendations.
- Provided support to clinical staff in the implementation of therapeutic interventions.
- Demonstrated empathy towards clients while maintaining professional boundaries.
- Coordinated with other departments to ensure seamless delivery of care.
- Developed therapeutic relationships with clients through active listening and empathy.
- Monitored patient progress and documented observations on a daily basis.
- Supervised mental health technicians, providing guidance, training and feedback.
- Maintained a safe environment by enforcing policies, procedures, and safety regulations.
- Acted as an advocate for patients' rights in accordance with ethical standards of practice.
- Facilitated group therapy sessions focusing on topics such as anger management, substance abuse prevention, and life skills development.
Intensive In-Home Counselor
We Help Our Adolescents- WHOA
Richmond, Virginia
01.2019 - 07.2019
- Established a trusting relationship with clients by providing support and guidance through difficult times.
- Maintained detailed records of all interactions with clients including notes from sessions and assessments.
- Collaborated with other professionals such as school personnel, court systems, probation officers, and psychiatrists.
- Provided individual, family, and group therapy for children ages 10-17 with severe emotional disturbances.
- Created individualized programs that addressed each client's specific needs.
- Worked closely with parents and guardians to ensure they had a clear understanding of their child's condition and treatment plan.
- Conducted home visits to assess the client's environment, safety, and well-being.
- Demonstrated cultural sensitivity when working with diverse populations from various backgrounds.
Military Police Officer
US Army
United States All, All
06.2005 - 01.2012
- Prepared detailed reports on investigations and other police activities.
- Interacted with members of the public in a professional manner while representing the US Army.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Investigated complaints from military personnel regarding alleged violations of UCMJ or other regulations.
- Monitored CCTV systems for suspicious activity or potential threats.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Conducted investigations of criminal activity related to the US military.
- Gathered evidence at crime scenes; interviewed victims, witnesses, suspects.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Maintained weapons qualifications through regular firearms training exercises.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Diffused hostile situations with effective negotiation techniques.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Managed detainee operations, including processing, supervision, and transport of detainees.
- Responded to emergency calls for service, providing immediate assistance and coordinating with other emergency response teams as necessary.
Education
Master of Science - Criminal Justice
McNeese State University
Lake Charles, LA05-2018
Bachelor of Science - Behavioral Studies
McNeese State University
Lake Charles, LA12-2015
High School Diploma -
Prince George High School
Prince George, VA05-2005
Skills
- Analytical Thinking
- Client Support
- Documentation And Reporting
- Coaching and Mentoring
- Goal Setting
- Conflict Resolution
- People Management
Certification
- CPR/ First Aid
- MANDT instructor for current employer
- DBDHS Investigator for CHRIS reports of Abuse, neglect, and exploitation.
- Driver License
Timeline
Area Team Leader and Operations Manager
Hartwood Foundation Inc
02.2023 - Current
Residential Program Director
Phoenix N Peace
03.2022 - 02.2023
Qualified Mental Health Professional
Clearview Counseling Services
02.2021 - 01.2022
Intensive In-Home Counselor
We Help Our Adolescents- WHOA
01.2019 - 07.2019
Lead Mental Health Technician
Poplar Springs Hospital
04.2018 - 07.2020
Military Police Officer
US Army
06.2005 - 01.2012
Master of Science - Criminal Justice
McNeese State University
Bachelor of Science - Behavioral Studies
McNeese State University
High School Diploma -
Prince George High School
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