Dominique Jeffries
Port Orchard,WA
Summary
I’m a highly motivated and technically-savvy communicator who strives to exceed goals and company expectations. I possess strong problem-solving and decision making skills with the ability to develop and implement effective action plans. I maintain excellent communication and presentation skills. Additionally, I'm an exceptional leader, deadline and detail oriented, very organized, and hardworking with outstanding relationship/team building, trainer and teamwork skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mortgage Processor
Navy Federal Credit Union
09.2020 - 06.2024
- Collect and prepare all necessary documentation for the loan package
- Research applicants credit status and current financial position to ensure the file is within guidelines
- Evaluated asset and income data, interacted with employers and credit bureaus to cross-check information for accuracy, and collected additional information as needed
- Knowledge of legislation and best practices of Navy federal as well as federal compliance
- Determine all applicable ratios and metrics and set up debt payment plans
- Excellent team and organizational skills to ensure productivity and cohesiveness
- Reviewed loan files for accuracy prior to sending to Compliance and Closing to minimize errors
- Conducted research and problem solving techniques to ensure compliance with customer loyalty, quality and timeliness standards
- Obtained and reviewed all necessary documents from the member and third parties to meet Credit Union product guidelines for mortgage loan approval
- Maintained service levels for all processing turn-times as set forth
- Updated borrowers of loan status to ensure excellent customer service.
Member Service Representative
Navy Federal Credit Union
Poulsbo, WA
06.2019 - 07.2020
- Processed customer transactions including deposits withdrawals and payments
- Reconciled cash drawer and ensured that any discrepancies are resolved before closing time
- Received drafts and checks for deposit to accounts and ensured that amounts are verified and proper endorsement has been made
- Received and deposit consumer loan and home loan payments and ensured that they are accurately posted in the database
- Excellent communication skills by answering in-person email and telephone inquiries from current and new members
- Set up account files and provided up to date knowledge to members on services offered and navigation of new products and Services
- Maintained professional and friendly member interactions
- Develop understanding of the members needs and educate current and prospect members on products and services
- Responsible for meeting or exceeding specific financial individual goals
- Researched account and servicing related issues and discrepancies
- Contributor and high performer to team goals.
Member Associate
Kitsap Credit Union
Bremerton, WA
09.2018 - 06.2019
- Perform daily Branch Operations, including teller transactions, new accounts and assist members with their financial needs
- Enhance organizational reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
- Build market positions by locating, developing and closing business relationships
- Educate and introduce current and new members to self-service and assisted self-serve options, with continual education as new products and electronic services are introduced
- Foster and maintain constructive relationships with members
- Understand Kitsap Credit Union’s products and services and recommend services based on the member’s needs
- Actively contribute to branch and credit union goals by participating in sales and community events
- Meet or exceed individual sales goals, using effective sales techniques that result in a positive experience for the member
- Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team
- Maintain knowledge in and adhere to compliance and regulatory standards within the industry
- Maintain a high level of confidentiality relative to any information received directly or indirectly at all times
- Actively contribute in the area of continuous quality improvement, solicit and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
- Accurately and efficiently complete all documentation and forms according to policies, procedures, and regulations.
Inventory Control Specialist
Marine Corp Exchange
02.2016 - 08.2018
- Provide excellent customer support to clients via phone, emails or web channels
- Coordinate the outflow and inflow of inventory, as well as shipment and storage activities
- Review and prepare documents such as delivery orders, change orders, amendments and modifications ensuring the format and content meets the applicable requirements
- Counts and reconciles randomly chosen part numbers and/or locations
- Record and maintain inventory lists
- Assist with administrative tasks, identifying discrepancies, and coming up solutions to problems
- Track defective pieces of inventory, rates of return, rates of purchase, and rates of accuracy, in order to maintain and improve quality control
- Managed complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Place orders with commercial vendors utilizing the Government Credit Card for day to day stock replenishment and for materials required in support of all levels of maintenance activity
- Maintains inventory cycle count and physical inventory programs
- Compiles, verifies and reports periodic statistical information to management regarding trends
- Perform extensive research in different catalogs to obtain stock numbers for specialized and unique items
- Identified appropriate solutions based on established processes and procedures.
Customer Service Representative
Concentrix
06.2015 - 12.2015
- Provided excellent customer support to clients via phone, emails or web channels
- Effectively and accurately managed large amounts of incoming calls, emails and web messages
- Identified and assessed customers’ needs to achieve satisfaction
- Met personal/team sales targets and call handling quotas
- Managed complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Maintained knowledge of client's products or services
- Accurately managed and documented all customer interactions via established business process and tools
- Established and maintained sustainable relationships of trust through open and interactive communication
- Provided prompt, reliable and accurate information to customers while adapting to the pace/need of the customer
- Identified appropriate solutions based on established processes and procedures
- Maintained effective soft skills, active listening, and ability to empathize with the customer's needs
- Adhered to communication procedures, guidelines and policies
- Displayed and maintained effective time management skills and length of call times
- Promote teamwork and contact center success.
Lead Sales Associate
Bangor Navy Exchange
07.2014 - 06.2015
- Assisted supervisory sales associates as required and maintained continuity of operations in his/her absence
- Responsible for delegating work assignments to associates and setting the pace for accomplishing required daily tasks
- Ensured appropriate numbers of check-out counters were operational to provide fast and efficient customer service
- Responsible for planning and maintaining associate scheduling and daily task assignments
- Ensured work schedules and priorities are adhered to and kept supervisor informed of the status and progress of work assignments
- Assisted with training new associates and answering questions on procedures and other pertinent aspects of work assignments
- Managed complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Communicated product related information to customers
- Interacted with customers and coworkers in a friendly and professional manner
- Communicated with supervisors/managers regarding stock additions, deletions, customer preferences, and/or customer/associate problems
- Performed and completed sales/cash register transactions efficiently and with accuracy
- Established or identified prices of goods and tabulated bills using calculators, cash registers, or price scanners
- Maintained excellent customer service and a high level of awareness in assigned areas
- Provided backup customer service support, as necessary and answered phone calls
- Maintained and operated cash register according to established cash control procedures
- Maintained and completed daily cash reports and bank deposits
- Maintained and promoted teamwork to ensure successful operations.
Watches/Jewelry Sales Associate
Bangor Navy Exchange
05.2014 - 07.2014
- Responsible for opening, maintaining and closing luxury jewelry store
- Accurately received, inventoried and processed monthly jewelry shipments
- Provided and maintained excellent customer service and a high level of awareness in assigned areas
- Communicated product related information to customers
- Marketed merchandise and assisted customers in the selection of merchandise
- Completed paperwork related to merchandise/inventory movement, price adjustments, returns, and cash register operations accurately and completely
- Maintained and operated cash register according to established cash control procedures
- Maintained and completed daily cash reports and bank deposits.
Front End Cashier
Stop and Shop
09.2013 - 12.2013
- Answered customers' questions, and provided information on procedures or policies
- Established and/or identified prices of goods and tabulated bills using cash registers, or optical price scanners
- Maintained clean and orderly checkout areas
- Bagged customer’s groceries in an appropriate manner
- Resolved customer questions and/or complaints regarding products.
Lead Sales Associate
Navy Exchange Dolphin Mart
05.2012 - 12.2013
- Greeted customers and assisted in the selection of merchandise
- Answered customers’ questions and provided accurate and timely information
- Knowledgeable of merchandise and products sold
- Communicated product related information to customers
- Interacted with customers and coworkers in a friendly and professional manner
- Communicated with supervisors/managers regarding stock additions, deletions, customer preferences, and/or problems
- Established or identified prices of goods and tabulated bills using calculators, cash registers, or price scanners
- Performed and completed sales/cash register transactions efficiently and with accuracy
- Received and processed credit/debit card transactions and validated checks
- Maintained customer service and a high level of awareness in assigned areas
- Completed paperwork related to merchandise/inventory movement, price adjustments, returns, and cash register operations accurately and completely
- Resolved customer complaints in a timely and professional manner
- Ensured assigned areas were fully stocked and merchandise was neatly arranged
- Stocked shelves and marked prices on shelves and items
- Assisted supervisory sales associate as required and maintained continuity of operations in his/her absence
- Set the pace and delegated daily work assignments to sales associates
- Advised on new or related items in which customers may be interested
- Assisted with training new associates and answered questions on procedures and other aspects of the operation
- Ensured work schedules and priorities are adhered to and kept supervisor informed of the status and progress of work assignments
- Marketed merchandise and assisted customers in the selection of merchandise
- Maintained and operated cash register according to established cash control procedures
- Maintained and completed daily cash reports and bank deposits.
Customer Service/Bagger
New London Submarine Base Commissary
07.2009 - 12.2013
- Greeted and engaged customers in conversation
- Interacted with customers and coworkers in a friendly and professional manner
- Packed customers goods in preferred bag, ensuring items are not crushed or damaged
- Maintained stock levels and kept area clean and organized
- Assisted customers with carrying items to vehicles
- Assisted with returning stock items to proper location
- Performed other related duties as assigned.
Sandwich Artist
Subway
04.2011 - 12.2011
- Performed and completed sales/cash register transactions efficiently and with accuracy
- Assisted Store Manager with opening and closing registers
- Assisted customers with orders and preparing food to customers’ satisfaction
- Resolved customer questions and/or complaints regarding products or personnel
- Managed and restocked food items
- Maintained stock items and store cleanliness
- Completed paperwork related to merchandise/inventory movement, price adjustments, returns, and cash register operations accurately and completely
- Communicated with supervisor/manager regarding stock additions, deletions, customer preferences, and/or problems
- Assisted store manager with data entry, filing, and organizing documents.
Education
Bachelor’s Degree - Business Administration Management with Marketing
Western Governor’s University
Associate’s Degree - Business
Olympic College
06.2014
Coastline Community College
Groton, Connecticut12.2012
High School Diploma -
Ledyard High School
06.2012
Skills
- Ability to create/manage financial records/reports
- Ability to successfully train others
- Accuracy and Attention to details
- Adaptability and ability to work under pressure
- Analytical thinking and planning
- Conflict resolution
- Creating/drafting reports
- Customer Service oriented
- Data entry and processing
- Documentation management skills
- Key sales and marketing skills
- Leadership communication skills
- Organization and Prioritization skills
- Multitasking skills
- Phone skills
- Problem analysis, use of judgment and ability to solve problems efficiently
- Product Knowledge
- Proficient with Microsoft Office 2019
- Proficient with writing letters/reports
- Project management skills: Influencing, leading, negotiating, and delegating abilities
- Quality focus
- Self motivated, initiative, high level of energy
- Strong verbal and personal communication
- Teamwork
- Updating and organizing files
- Working Independently
- Strong Communication Skills
- Collaboration and Teamwork
- Professionalism and Ethics
- Fraud Detection Capabilities
References
- Chealse Claiborne, 360-204-4692, Chea.Clairborne@yahoo.com
- Karess Robinson, 360-551-6034
Certification
Social media certification
Timeline
Mortgage Processor
Navy Federal Credit Union
09.2020 - 06.2024
Member Service Representative
Navy Federal Credit Union
06.2019 - 07.2020
Member Associate
Kitsap Credit Union
09.2018 - 06.2019
Inventory Control Specialist
Marine Corp Exchange
02.2016 - 08.2018
Customer Service Representative
Concentrix
06.2015 - 12.2015
Lead Sales Associate
Bangor Navy Exchange
07.2014 - 06.2015
Watches/Jewelry Sales Associate
Bangor Navy Exchange
05.2014 - 07.2014
Front End Cashier
Stop and Shop
09.2013 - 12.2013
Lead Sales Associate
Navy Exchange Dolphin Mart
05.2012 - 12.2013
Sandwich Artist
Subway
04.2011 - 12.2011
Customer Service/Bagger
New London Submarine Base Commissary
07.2009 - 12.2013
Bachelor’s Degree - Business Administration Management with Marketing
Western Governor’s University
Associate’s Degree - Business
Olympic College
Coastline Community College
High School Diploma -
Ledyard High School