DOMINIQUE JEWELL
Fort Lauderdale,FL
Summary
I am a highly-motivated employee with a desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Urology Receptionist
Cleveland Clinic
08.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Experience Representative
Enterprise Rent-A-Car
01.2017 - 08.2024
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Communicated with customers via phone, email and online chats.
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
- Assisted customers with making payments or completing orders in system.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Guided customers through troubleshooting, navigating company site and using services.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Medical Records Clerk
Medstaff agency
09.2012 - 09.2016
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient charts for upcoming appointments.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
- Observed confidentiality and safeguarded all patient-related information.
Education
Some College (No Degree) - Funeral Service and Mortuary Science
Miami Dade College
Miami, FLSome College (No Degree) - General Education
Broward College
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL05.2012
Skills
- SKILLSET
- Oral Communication
- Negotiation Skills
- CRM Software
- Team Leadership
- Conflict Resolution
- Point of Sale Software
- Attention to Detail
- Microsoft Office Proficient
- Adaptability
Timeline
Urology Receptionist
Cleveland Clinic
08.2023 - Current
Customer Experience Representative
Enterprise Rent-A-Car
01.2017 - 08.2024
Medical Records Clerk
Medstaff agency
09.2012 - 09.2016
Some College (No Degree) - Funeral Service and Mortuary Science
Miami Dade College
Some College (No Degree) - General Education
Broward College
High School Diploma -
Charles W Flanagan High School