Dominique Johnson
Princeton,TX
Summary
Dynamic administrative professional with extensive experience in office and bank management, scheduling, payroll processing, and sales. Proven ability to manage multiple job sites simultaneously while streamlining operations and enhancing productivity. Recognized for providing exceptional support to executive teams, demonstrating reliability and a commitment to fostering a positive work environment. Strong multitasking skills ensure seamless workflow and operational efficiency, contributing to overall organizational success.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Absolute Pipeline Integrity
01.2023 - 09.2025
- Assisted in coordinating company events, fostering team collaboration and engagement among employees.
- Assisted in resolving payroll discrepancies by conducting detailed investigations.
- Collaborated with HR to update payroll systems reflecting changes in employee status.
- Managed employee records and maintained confidentiality of sensitive information.
- Streamlined onboarding processes to enhance new hire integration experiences.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Process disciplinary actions to home office.
Office Manager
VH Bayou Trucking
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated schedules and appointments for management and staff, optimizing time management.
- Developed and implemented office procedures, enhancing communication and operational efficiency.
- Oversaw inventory management, maintaining accurate records of office supplies and equipment.
Branch Manager
Woodforest National Bank
07.2014 - 09.2018
- Increased new bank relationships within local community by 35% through execution of quarterly promotions.
- Identified and capitalized on community business opportunities with effective networking.
- Brought in more than 35% more customers in 2014-2018 by identifying preferences and delivering desired services.
- Supported and directed team of 5 Banker and Tellers, consistently improving performance and efficiency to maximize operational results.
- Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Held sales coaching sessions.
- Wrote reports detailing branch activities.
- Increased monthly staff retention rate by 90% after implementing new training programs.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Met with customers to assess needs and propose customized solutions.
- Submitted loan applications to loan underwriter for verification and recommendation.
Mary Kay Consultant
Mary Kay
01.2012 - 2015
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Used consultative sales techniques to pinpoint customers’ advertising needs and close on short-term and long-term sales contracts.
Sales Manager
Trans Tech Merchant Group
07.2012 - 12.2012
- Manage a Team of Merchant Rep's, Sale of Merchant Service and Equipment, Schedule and track appointments, Assist with the Closing of Sales and Service, Sales tacking report and paper work, Follow up Customer Service for any questions or concerns.
- Small Build relationship with Small Business to provide an excellent experience and for Business referrals, Inside and Outside Sales.
Assistant Manager, Relationship Banker
Wells Fargo Bank
04.2011 - 07.2012
- Greeting Customer for excellent Sales and Service, Setting up Financial review, Coaching to Sales and Service with each Teller and Bankers, Weekly and daily meeting with
- Coaching One on One with Bankers and Tellers
- Role playing with Banker and Tellers
- Auditing of Tellers
- Balance Branch
- Inside/Outside Sales
- Loans and Line of Credit Applications
- Annual Reviews for Bankers and Tellers
- Branch Sales Goals
- Daily and Weekly Sales meeting with Banker and Tellers
Assistant Manager, Retail Banker, Cashier
Capital One Bank
12.2002 - 03.2010
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Engaged employees in business processes with positive motivational techniques.
- Held one-on-one meetings with Banker and Cashiers to identify selling hurdles and offered insight.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Provided expertise on each product, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
Certificate in Medical Assistant - Medical Assisting
National Education Center
Basic Studies
O.P. Walker Senior High School
New Orleans, LASkills
- Results-driven sales specialist
- Team management
- Professional communication with team members
- Experienced with diverse operating systems
- Accurate management reporting
- Financial auditing
- Team coaching
- Effective communication
- Resourceful problem solver
- B2B sales expertise
- Proficient in multiple operating systems
- Conducting performance reviews
- Strategic Planning
- Expertise in cash transactions
- Regulatory compliance
- Achievement-focused
Timeline
Administrative Assistant
Absolute Pipeline Integrity
01.2023 - 09.2025
Branch Manager
Woodforest National Bank
07.2014 - 09.2018
Sales Manager
Trans Tech Merchant Group
07.2012 - 12.2012
Mary Kay Consultant
Mary Kay
01.2012 - 2015
Assistant Manager, Relationship Banker
Wells Fargo Bank
04.2011 - 07.2012
Assistant Manager, Retail Banker, Cashier
Capital One Bank
12.2002 - 03.2010
Certificate in Medical Assistant - Medical Assisting
National Education Center
Basic Studies
O.P. Walker Senior High School
Office Manager
VH Bayou Trucking
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