Dominique Jones
Mobile
Summary
Dynamic and results-driven professional with extensive experience as a Forklift Operator at Canfor Southern Pines, skilled in optimizing warehouse efficiency and implementing safety measures. Proven technical troubleshooting abilities and strong communication skills, ensuring seamless operations and enhanced team collaboration. Certified HVAC technician with a commitment to excellence in service delivery.
Overview
8
8
years of professional experience
Work History
Forklift Operator
Canfor Southern Pines
02.2025 - Current
- Operated forklifts to transport materials safely within warehouse environment.
- Conducted routine inspections and maintenance on forklift equipment for optimal performance.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Trained new operators on safety protocols and equipment handling procedures to ensure compliance.
- Monitored inventory levels and assisted in stock management to prevent shortages or overstock situations.
- Implemented safety measures that reduced workplace incidents during material handling operations.
- Coordinated with shipping and receiving departments to ensure timely delivery of materials and products.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Service Technician
Hansen Super Techs
04.2022 - 02.2025
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
T. Batchelor and Sons
09.2020 - 04.2022
- Utilized diagnostic tools to identify malfunctions and implement effective solutions.
- Managed service records and documentation for compliance and quality assurance purposes.
- Implemented feedback from customers to enhance service delivery standards.
- Developed procedures for efficient inventory management of parts and tools used in repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Champion Tech
03.2018 - 09.2020
- Diagnosed and repaired technical issues in various equipment and systems.
- Conducted routine maintenance to ensure optimal performance and reliability.
- Collaborated with team members to streamline service processes and improve response times.
- Trained junior technicians on equipment handling and troubleshooting techniques.
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Technical troubleshooting
- Electrical wiring
- HVAC and refrigeration systems
- Certified HVAC technician
- Leak checks
- System troubleshooting
Timeline
Forklift Operator
Canfor Southern Pines
02.2025 - Current
Service Technician
Hansen Super Techs
04.2022 - 02.2025
Service Technician
T. Batchelor and Sons
09.2020 - 04.2022
Service Technician
Champion Tech
03.2018 - 09.2020