Dominique Joseph
Property Management
Weldon Spring,Missouri
Summary
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Positive and diligent managerial professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 6+ years of property management experience paired with goal-oriented and performance-minded approach. Dedicated leasing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Michelson Realty Organization
Weldon Spring, MO
05.2021 - Current
- Compiled maintenance and repair requests for submission to ordor department and reached out to local vendors for bid proposals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Trained and motivated leasing staff during bi-monthly trainings.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Developed and executed plan to achieve and maintain 99% or better rate of occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Showed apartments to potential tenants and answered questions regarding community.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Processed security deposit refunds.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Developed policies and procedures for effective property management.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Attended staff meetings and took extensive notes to share with property manager.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
MA Leasing Agent
Michelson Realty Organization
San Antonio, TX
08.2020 - 05.2021
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Administered operations to handle needs of more than 1000 tenants across 400 property units.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Used Yardi and Entrata to keep record of financial transactions and rental applications.
- Escalated major issues to property manager for immediate remediation.
- Kept meticulous records of correspondence between management and tenants.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background checks on many apartment applicants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Used Canva and Word to help create property brochures for advertising available properties and developments.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Participated in property inspections to prepare for move-ins and move-outs.
- Conducted property tours to highlight features of properties.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Senior Leasing Consultant
The Social Block
Starkville, MS
Leasing Consultant
The Block Town Homes
Starkville, MS
10.2018 - 02.2020
- Lead leasing specialist for team
- Skills
- Organization
- Management
- Decision making
- Communication
- Time management
- Creativity
- Customer Service
- Adaptability marketing strategist
- Assisted with rent collection
- Welcome visitors
- Maintain community conduct
- Increasing Customer Lifetime Value (CLV)
- Efficient
- Outlook
- Google Voice
- Entrata
- Citrix
- MSU Dining
- Marketing Department
Program Assistant
Girls Club of Jackson County Jackson
Moss Point, MS
05.2016 - 05.2018
- Consumer reach out to incoming and current students registering for meal plans
- Skills
- Adaptability
- Decision making
- Interpersonal Communication
- Critical Thinking
- Boys and
Education
Master of Science - Workforce Educational Leadership Enrolled
Mississippi State University
Bachelor of Science - Psychology
Mississippi Gulf Coast Community College
Associate of Arts - undefined
Skills
CreativityDecision makingLeadership
Fair housing policies
Business processes and procedures
Lease oversight
Prospecting assistance
Property tours and inspections
Maintenance requests
Leasing and sales
Training and mentoring
Staff Management
Application verification
Database Management
Property management
Contract Negotiation
Telephone and email etiquette
Lease writing
Team Building
Relationship building and retention
Marketing and advertising
Timeline
Assistant Property Manager
Michelson Realty Organization
05.2021 - Current
MA Leasing Agent
Michelson Realty Organization
08.2020 - 05.2021
Leasing Consultant
The Block Town Homes
10.2018 - 02.2020
Program Assistant
Girls Club of Jackson County Jackson
05.2016 - 05.2018
Senior Leasing Consultant
The Social Block
Master of Science - Workforce Educational Leadership Enrolled
Mississippi State University
Bachelor of Science - Psychology
Mississippi Gulf Coast Community College