Dominique Kemper
Port Arthur
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Alivi Transportation
12.2024 - 03.2026
- Resolved customer inquiries through active listening and effective communication techniques.
- Coordinated transportation logistics to ensure timely service delivery for clients.
- Developed and maintained strong relationships with clients to enhance satisfaction levels.
- Implemented process improvements that streamlined complaint resolution procedures.
- Managed high call volume with exceptional professionalism and efficiency.
Documentation Specialist
Cognizant Technologies
College Station, TX
06.2022 - 01.2024
- Maintained accurate and complete medical records to comply with regulations and standards.
- Edited drafts created from speech recognition software.
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Claims Representative
Sedgwick Claims Management
04.2021 - 03.2022
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Worked productively in fast-moving work environment to process large volumes of claim
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Private Caregiver
Self Employed
Port Arthur, TX
12.2017 - 05.2021
- Maintained clean, safe, and well-organized patient environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
CNA
Lake Arthur Place
Port Arthur, TX
02.2016 - 02.2017
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
CNA
Girling Home Health Care
Beaumont, TX
07.2012 - 03.2015
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
CNA
Magnolia Manor Nursing Home
Port Arthur, TX
11.2009 - 07.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
Stone Coast Academy
Florida City, FL05.2009
Associate of Arts - Social Work
Lee College
Baytown, TX12.2024
Skills
- Customer Service
- Inbound customer service
- Data entry
- Call center experience
- Quality Assurance
- Task Prioritization
- Data Entry
- Multitasking Abilities
Certification
- PT - Phlebotomy Technician
- Tax preparer, Diamond Tax Solutions -1 year
Timeline
Customer Care Representative
Alivi Transportation
12.2024 - 03.2026
Documentation Specialist
Cognizant Technologies
06.2022 - 01.2024
Claims Representative
Sedgwick Claims Management
04.2021 - 03.2022
Private Caregiver
Self Employed
12.2017 - 05.2021
CNA
Lake Arthur Place
02.2016 - 02.2017
CNA
Girling Home Health Care
07.2012 - 03.2015
CNA
Magnolia Manor Nursing Home
11.2009 - 07.2012
High School Diploma -
Stone Coast Academy
Associate of Arts - Social Work
Lee College