Dominique Key
Martinez,GA
Summary
Dynamic leader with a proven track record at Metro by T-Mobile, enhancing customer satisfaction and sales growth through operational excellence and effective staff development. Skilled in data-driven decision-making and fostering a supportive team environment. Achieved consistent sales growth and high retention rates, demonstrating both hard and soft skills in a high-paced retail setting.
Overview
14
14
years of professional experience
Work History
Multi Store Leader
Metro by T-Mobile
06.2018 - Current
- Optimized store layouts for enhanced customer experience and improved product exposure.
- Developed and executed marketing initiatives for increased brand visibility and foot traffic.
- Improved store performance by implementing effective sales strategies and staff training programs.
- Mentored staff members for career development opportunities within the organization.
- Coordinated operational processes to ensure smooth functioning of all locations under my leadership.
- Analyzed market trends, identifying new products or services that met the needs of our target demographic.
- Oversaw recruiting efforts to attract top talent, maintaining high retention rates among staff across stores managed by me.
- Established performance metrics to evaluate store success and identify areas for improvement.
- Organized staff meetings and training sessions focusing on updating employees about company policies, goals and expectations empowering them to make informed decisions while executing tasks.
- Liaised between upper management and frontline employees ensuring clear communication channels so that any concerns could be addressed promptly and efficiently.
- Fostered a positive work environment encouraging teamwork, open communication, and employee recognition practices.
- Implemented loss prevention measures, resulting in reduced theft incidents across all stores.
- Led a team of store managers to achieve consistent sales growth across multiple locations.
- Increased customer satisfaction with exceptional service and timely resolution of issues.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Delivery Driver
Dominos Pizza
05.2013 - 06.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
Front End Supervisor and Accountant
Kroger
04.2010 - 05.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Education
No Degree - Business Management
Augusta University
Augusta GAHigh School Diploma -
Evans High School
Evans, GA05.2010
Skills
- Operational Excellence
- Data-driven decision-making
- Training and coaching
- Sales Growth
- Staff Development
- Store Layout
- Promotions and discounts
- Corporate Social Responsibility
- Store operations
- Performance Analysis
- Employee Scheduling
- Friendly and Helpful
Timeline
Multi Store Leader
Metro by T-Mobile
06.2018 - Current
Delivery Driver
Dominos Pizza
05.2013 - 06.2018
Front End Supervisor and Accountant
Kroger
04.2010 - 05.2018
No Degree - Business Management
Augusta University
High School Diploma -
Evans High School