Dominique Knox
Lake Elsinore,CA
Summary
Demonstrate strong team player and leadership skills, can offer positive contribution utilizing personal experience, excellent and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Standard computer skills in Microsoft Word, PowerPoint, and Microsoft Excel, Enthusiastic and outgoing personality. Firm and vigilant professional with expertise in communications and report writing.
Overview
12
12
years of professional experience
Work History
Detention Service Officer
Los Angeles County Probation Department
09.2023 - Current
- Contributed to positive work environment by providing guidance and mentorship to new detention service officers.
- Enforced rules and regulations to maintain order among juveniles.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Collaborated with team members to maintain order during emergency situations and facility lockdowns.
- Improved communication between officers and juvenile by establishing rapport and addressing concerns promptly.
- Demonstrated strong leadership skills while serving on various committees within facility, including safety and employee engagement group.
- Supervised youth during meals, recreation and other activities.
- Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques.
- Restrained juvenile when disturbances required physical intervention.
- Facilitated smooth transfers between facilities by coordinating with other detention centers and law enforcement agencies as needed.
Customer Service Representative
Enterprise Holding
05.2018 - Current
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Effectively managed vehicle inventory for timely availability, ensuring smooth rental process for customers.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Maintained clean and inviting office spaces, contributing to professional image for company.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering positive work environment.
Sales Associate
Target
06.2012 - 01.2018
- Customer Service, Stock Floor, Keep Store Clean and Brand Target Protection Specialist- Drive Safe and Secure Culture, Assess and maintain physical security standards throughout store, Prevent Theft by providing visible presence for guest and team members.
- Price Change Team Lead- responsible for value perception of store including educating team on competitive price changes, up and coming markdowns and how to increase sell through of products.
- Deliver accurate pricing and drive sales using price accuracy label prints and replacing promotional signing.
- Assess, recommend and retain top talent at hourly team member level and proactively communicate staffing and scheduling needs to HR team.
- Stay current on your store's financial, team and operational performance; identify root cause of problems and take action to achieve performance goals.
- Welcoming and helpful attitude toward guests and other team members.
- Minimized financial losses due to employee error by delivering informative workshops on cash handling best practices and security measures.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Education
Some College (No Degree) - Criminal Justice
California State University, Bakersfield
Bakersfield, CASome College (No Degree) - Criminal Justice
El Camino Community College
Torrance, CAAssociate of Science -
Long Beach City College
Long Beach, CA12.2021
High School Diploma -
Animo Inglewood Charter School
Inglewood, CA06.2009
Skills
- Incident Reporting
- Restraint Application
- State and federal laws knowledge
- First Aid Training
- Self-defense techniques
- Crisis Intervention
- POST 832 COURSE
Volunteer Experience
- Animo Inglewood Girls basketball Association, 2006-2009, Member, Dedicated team player and Captain for 4 years on the JV and Varsity Girls basketball team
- Hesperia Recreation Park, Assistant Coach for Youth Basketball Team
- Love And Joy Bible Church Youth Choir, Member, Dedicated member of love and joy young adult choir and praise team for 11 years, assists with children's program and youth activities
- Love And Joy Less Fortunate Outreach, Member, Dedicated member of Love and joy Saturday homeless outreach ministry, assist with feeding and clothing the less fortunate
Affiliations
- Love and Joy Bible Church
Timeline
Detention Service Officer
Los Angeles County Probation Department
09.2023 - Current
Customer Service Representative
Enterprise Holding
05.2018 - Current
Sales Associate
Target
06.2012 - 01.2018
Some College (No Degree) - Criminal Justice
California State University, Bakersfield
Some College (No Degree) - Criminal Justice
El Camino Community College
Associate of Science -
Long Beach City College
High School Diploma -
Animo Inglewood Charter School