Dominique Kuon
Pearland,TX
Summary
Dependably active and focused young woman with a motivation to fulfill multitudes of responsibilities and achievements necessary. 4+ years experience of Customer Service etiquette in addition to 2+ years in the Food Industry
Overview
7
7
years of professional experience
Work History
Store Manager of Operations
Shekhani Imports
Houston, TX
12.2022 - 11.2023
- Maximized sales at 3 different locations through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store management with employee feedback for 12 locations.
- Managed 14 employees successfully in fast-paced environment through proactive communication and positive feedback to uphold and communicate store programs, standards and optimal freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Customer Service Representative
Sunny Home Services HVAC & Refrigeration
Houston, TX
04.2022 - 12.2022
- Handled confidential customer information and appointments made courteously and professionally engaging in active listening to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times to avoid on-hold wait times.
Extended Day Academy Staff Employee
Extended Day Academy Program
Euless
08.2018 - 03.2020
- Supervising safety precautions to maintain school-structured activities coordinated with Site Manager’s implementations on weekly schedule further ensuring students’ and program’s successes in cooperative dynamic environment.
- Engaged with students in meaningful conversation, socialization, and activity while providing instructor care assistance in facilitating rapport with students and family members to establish trusting teacher-student relationship.
- Maintained strong connections within on-hand school instructors to gain continuous knowledge on individual and group student development.
- Monitored student learning disability signs, and tracked behaviors to keep parents or guardianships well-informed on temperament of children.
Restaurant Hostess
International House of Pancakes (IHOP)
Euless
08.2018 - 12.2018
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Used cash registers and credit card machines to cash out customers.
- Supported needs of 7-person wait staff who attended to specific needs of countless customers daily for breakfast dining restaurant with social relevancy and intentionality
Front End Guest Services
Bed Bath and Beyond
Euless
07.2016 - 11.2017
- All-around associate tasks included presenting efficient, clean workspace for merchandise shelving and proximity, assisting customers and/or couples with Registries/Online Orders to find appropriate gift, providing guests with well-mannered customer service experiences
- Other tasks included carrying objects approximately 50+ lbs., climbing 12-foot ladder with store objects in hand, structure newly input products in system—back end of store Receiving arranging products
- Maintained high employee satisfaction and performance with coworker collaboration to ensure customer service satisfactions met.
Education
Associate of Arts - Art Education
Midwestern State University
Wichita Falls, TexasAssociate of Arts - Education And Teaching
Tarrant County College Northeast Campus
Hurst, TexasSkills
- Leadership
- Communication
- Customer Service Etiquette
- Flexible
- Organization in Office Management and all work floor areas
Accomplishments
- Managed a store that exceeded company expectations in every category during the monthly quarter.
- Recruited & Trained 4 successful new managers within one year.
- Used Microsoft Excel to develop inventory tracking spreadsheets across SE & SW region.
- Increased sales at three varied locations with special displays, promotions, and a repeated customer service experience.
References
- Angel Abram Brooks, Infidelity Investments Loan Advisor, (817) 807-1975
- Madison Reynolds, Traveling Elementary Instructor (US and South Korea), (817) 709-4305
- Aaron McManus, Data Accounting Operations at Holiday Inn Express Houston Galleria, (817) 812-7698
Timeline
Store Manager of Operations
Shekhani Imports
12.2022 - 11.2023
Customer Service Representative
Sunny Home Services HVAC & Refrigeration
04.2022 - 12.2022
Extended Day Academy Staff Employee
Extended Day Academy Program
08.2018 - 03.2020
Restaurant Hostess
International House of Pancakes (IHOP)
08.2018 - 12.2018
Front End Guest Services
Bed Bath and Beyond
07.2016 - 11.2017
Associate of Arts - Art Education
Midwestern State University
Associate of Arts - Education And Teaching
Tarrant County College Northeast Campus