Dominique Kuon
Pearland,TX
Summary
Dependably active and focused young woman with a motivation to fulfill multitudes of responsibilities and achievements necessary. 4+ years experience of Customer Service etiquette in addition to 2+ years in the Food Industry
Overview
7
7
years of professional experience
Work History
Store Manager of Operations
Shekhani Imports
12.2022 - 11.2023
- Maximized sales at 3 different locations through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store management with employee feedback for 12 locations.
- Managed 14 employees successfully in fast-paced environment through proactive communication and positive feedback to uphold and communicate store programs, standards and optimal freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Customer Service Representative
Sunny Home Services HVAC & Refrigeration
04.2022 - 12.2022
- Handled confidential customer information and appointments made courteously and professionally engaging in active listening to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times to avoid on-hold wait times.
Extended Day Academy Staff Employee
Extended Day Academy Program
08.2018 - 03.2020
- Supervising safety precautions to maintain school-structured activities coordinated with Site Manager’s implementations on weekly schedule further ensuring students’ and program’s successes in cooperative dynamic environment.
- Engaged with students in meaningful conversation, socialization, and activity while providing instructor care assistance in facilitating rapport with students and family members to establish trusting teacher-student relationship.
- Maintained strong connections within on-hand school instructors to gain continuous knowledge on individual and group student development.
- Monitored student learning disability signs, and tracked behaviors to keep parents or guardianships well-informed on temperament of children.
Restaurant Hostess
International House of Pancakes (IHOP)
08.2018 - 12.2018
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Used cash registers and credit card machines to cash out customers.
- Supported needs of 7-person wait staff who attended to specific needs of countless customers daily for breakfast dining restaurant with social relevancy and intentionality
Front End Guest Services
Bed Bath and Beyond
07.2016 - 11.2017
- All-around associate tasks included presenting efficient, clean workspace for merchandise shelving and proximity, assisting customers and/or couples with Registries/Online Orders to find appropriate gift, providing guests with well-mannered customer service experiences
- Other tasks included carrying objects approximately 50+ lbs., climbing 12-foot ladder with store objects in hand, structure newly input products in system—back end of store Receiving arranging products
- Maintained high employee satisfaction and performance with coworker collaboration to ensure customer service satisfactions met.
Education
Associate of Arts - Art Education
Midwestern State University
Wichita Falls, TexasAssociate of Arts - Education And Teaching
Tarrant County College Northeast Campus
Hurst, TexasSkills
- Leadership
- Communication
- Customer Service Etiquette
- Flexible
- Organization in Office Management and all work floor areas
Accomplishments
- Managed a store that exceeded company expectations in every category during the monthly quarter.
- Recruited & Trained 4 successful new managers within one year.
- Used Microsoft Excel to develop inventory tracking spreadsheets across SE & SW region.
- Increased sales at three varied locations with special displays, promotions, and a repeated customer service experience.
References
- Angel Abram Brooks, Infidelity Investments Loan Advisor, (817) 807-1975
- Madison Reynolds, Traveling Elementary Instructor (US and South Korea), (817) 709-4305
- Aaron McManus, Data Accounting Operations at Holiday Inn Express Houston Galleria, (817) 812-7698
Timeline
Store Manager of Operations
Shekhani Imports
12.2022 - 11.2023
Customer Service Representative
Sunny Home Services HVAC & Refrigeration
04.2022 - 12.2022
Extended Day Academy Staff Employee
Extended Day Academy Program
08.2018 - 03.2020
Restaurant Hostess
International House of Pancakes (IHOP)
08.2018 - 12.2018
Front End Guest Services
Bed Bath and Beyond
07.2016 - 11.2017
Associate of Arts - Art Education
Midwestern State University
Associate of Arts - Education And Teaching
Tarrant County College Northeast Campus