DOMINIQUE KWIECIEN
San Mateo,CA
Summary
Highly trained Esthetician with strong clinical abilities and a successful career in both Skincare and Waxing areas. Proactive and organized with passionate commitment to client care.
Licensed in California with expertise in giving knowledge about all skin types and at home care.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Lead Wax Specialist
European Wax Center
04.2017 - Current
- Maintained clean and sanitary workspace
- Increased store revenue through upselling at-home products and providing excellent care
- Waxed 20 clients various bodies using hard waxes
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Advised clients on proper home-care regimens
- Discussed procedures and treatment options with clients
- Informed guests of appropriate products available to increase retail sales
- Handled busy schedules and stayed on top of key deadlines
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
Private Nanny
Different Families Through Family Connection
04.2016 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Encouraged social interactions through playdates, group outings, and community events.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
Customer Service Representative
Goody Technologies
02.2020 - 11.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
Assistant Manager
Skinlastiq
11.2021 - 02.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security and handled incidents calmly
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
Sub Owner
The Spot
11.2018 - 08.2019
- All previous experience from European wax center
- Schedule guest appointments
- Sell products, services, or memberships
- Determine what products are best for
- Full body Waxer
- Keep spa room neat and organized
- Communicate with other workers to maintain good business and help others achieve business goals by referrals
- Customer and Personal Service
- Time Management
- Sales and Marketing
- Instructing my, Determine price schedules and discount rates
- Develop and maintain relationships with guests
Education
Associates In Science - Nursing Science
Canada
Redwood City High School Diploma -
Burlingame High School
Burlingame, CAEsthetician -
Cinta Aveda Institute
San Francisco, CA05.2016
Skills
- Active Listening
- Persuasion
- Education and Training
- Managing Multiple Priorities
- Managing Operations and Efficiency
- Product and Service Knowledge
- Scheduling and Coordinating
- Sales Monitoring
- Store Opening and Closing Procedures
- Cash Deposits and Receipts
- Overseeing Employees
- Orientating and Training
- Payroll Preparation
- Spa Retail Sales
- Outstanding Client Care
- Skin Rejuvenation
- Moisturizing Treatments
- Assessing Skin Condition
- Equipment and Instrument Sterilizations
- Maintaining Clean Work Areas
- Eyebrow Shaping
- Consultation and Advisement
- Hair Removal
- Strong customer service
- Hygiene and Cleanliness
- Professionalism and Ethics
- Anatomy knowledge
Timeline
Assistant Manager
Skinlastiq
11.2021 - 02.2023
Customer Service Representative
Goody Technologies
02.2020 - 11.2023
Sub Owner
The Spot
11.2018 - 08.2019
Lead Wax Specialist
European Wax Center
04.2017 - Current
Private Nanny
Different Families Through Family Connection
04.2016 - Current
High School Diploma -
Burlingame High School
Esthetician -
Cinta Aveda Institute
Associates In Science - Nursing Science
Canada