Dominique Lentz
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
New Home Sales Expert
Fine Line Homes, LLC.
10.2022 - 02.2024
- Created customized proposals tailored to individual client requirements, resulting in higher conversion rates from prospects to closed deals.
- Negotiated prices, terms of sales and service agreements.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Negotiated contracts with clients and developed relationships with key personnel.
- Contributed to event marketing, sales and brand promotion.
- Developed and delivered engaging sales presentations to convey product benefits.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Collaborated with cross-functional teams to create comprehensive sales presentations for potential clients.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Assistant Property Manager
Parr Investments, LLC.
07.2013 - 01.2021
- Attended staff meetings and took extensive notes to share with property manager.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Posted policies and rules in common areas for tenant review.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Communicated effectively with owners, residents, and on-site associates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Collected and maintained careful records of rental payments and payment dates.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Processed security deposit refunds.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Assistant Property Manager
BCS Holdings, Inc.
06.2011 - 11.2013
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collected and maintained careful records of rental payments and payment dates.
Director of Special Events and Marketing
Childress Vineyards, LLC.
04.2003 - 08.2008
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.
- Introduced new technologies into the planning process, such as mobile apps or digital invitations designed to streamline communication between staff members and attendees before an event occurred.
- Led a team of event coordinators, providing guidance and support to ensure efficient planning and execution of all tasks related to special events.
- Produced concept plans for high-profile corporate meetings and events.
- Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Created marketing plans, grew event revenue each year and partnered with area hotels and facilities to confirm continued top service.
- Improved brand visibility by organizing high-profile corporate functions attended by industry leaders.
- Developed contingency plans and emergency response protocols, ensuring the safety and well-being of event attendees.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Arts - Business
Greenville Technical College
Greenville, SC05.2000
Skills
Prospecting skills
Interpersonal communication skills
Lead Generation
Sales Presentations
Lead prospecting
Product Merchandising
Account Servicing
Competitor Analysis
Opening and closing procedures
Sales Closing Techniques
Negotiation Tactics
Relationship Building
Processing payments
Customer Retention
Business Development
Product and service knowledge
Social selling
Account Management
Client Service
Product and Service Sales
Records Management
Contract Negotiations
Analytical Thinking
Networking
Social Perceptiveness
Excellent Communication
Active Listening
Teamwork and Collaboration
Certification
- Licensed NC Broker #339151
Timeline
New Home Sales Expert
Fine Line Homes, LLC.
10.2022 - 02.2024
Assistant Property Manager
Parr Investments, LLC.
07.2013 - 01.2021
Assistant Property Manager
BCS Holdings, Inc.
06.2011 - 11.2013
Director of Special Events and Marketing
Childress Vineyards, LLC.
04.2003 - 08.2008
Associate of Arts - Business
Greenville Technical College
- Licensed NC Broker #339151
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