Dominique L’Heureux
West Branch,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to multitask in a fast paced salon environment while maintaining a positive guest experience.
Overview
16
16
years of professional experience
Work History
Director of Client Experience
Business & Financial Strategies
09.2020 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
- Cultivated customer relationships to provide customized life insurance and Medicare solutions tailored to individual needs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Optimized website content for improved search engine rankings and increased web traffic.
- Performed event coordination and work within a budget for client appreciation events.
Operations Manager & Brand Ambassador
William Wesley Grand Salon & Spa/Blaze Color Salon
08.2008 - 08.2020
- Provided guidance and training to stylists on advanced color techniques, color theory, product knowledge, styling and Hair cutting techniques.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Coordinated with marketing team to develop promotional campaigns for salon services, increasing brand awareness. Oversaw social media for all salons.
- Maintained general appointment calendar and set shift schedules.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for team members, offering constructive feedback and setting goals for improvement on a regular basis
- Achieved personal sales goals by upselling products to meet individual needs.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles. Specializing in blonding, French hair cutting and blow out services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted consistent goal setting sessions with stylists to help them achieve personal and professional goals.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Created and executed training manual for all new hires and created a pleasant on boarding experience for new team members.
Education
Cosmetology
La James International College
Iowa City, IA08.2008
High School Diploma -
Ankeny High School
Ankeny, IA12.2006
Skills
- Customer Service
- Brand representation
- Call Management
- Staff Training
- Administrative and Office Support
Timeline
Director of Client Experience
Business & Financial Strategies
09.2020 - Current
Operations Manager & Brand Ambassador
William Wesley Grand Salon & Spa/Blaze Color Salon
08.2008 - 08.2020
Cosmetology
La James International College
High School Diploma -
Ankeny High School
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