Dominique Lindsey
Baytown,TX
Summary
Organized and dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Offering keen detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Aministrative Assistant
Pediatrix Medical Group
05.2020 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed strict deadlines effectively, prioritizing tasks and efficiently allocating resources to ensure optimal productivity.
- Contributed to a positive working environment by collaborating with team members and sharing expertise on credentialing processes.
- Facilitated strong relationships between providers and facilities through effective communication and coordination during the credentialing process.
- Ensured compliance with state regulations and accreditation standards by conducting thorough audits of credentials files.
- Collaborated with medical staff to gather necessary documentation for timely processing of provider applications.
- Provide administrative and office management support while building cooperative working relationships.
Customer Service Manager
Wal-Mart Neighborhood Market
12.2018 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Led team engagement to assist cross-functional departments and achieve goals.
General Manager
Kormex Foods
05.2015 - 12.2018
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed store cash intake with high accuracy and prepared bank deposits.
- Placed new inventory orders and oversaw correct restocking
procedures to maintain operational output. - Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Coordinated monthly budgets, managed profit and loss and
consistently met desired margin targets. - Oversaw payroll preparation and administration for staff.
Skills
- Office Administration
- Data Entry
- Computer Skills
- Customer Service
- Training & Development
- Supervision & Leadership
- Organizational Skills
- Analytical & Critical Thinking Skills
Timeline
Aministrative Assistant
Pediatrix Medical Group
05.2020 - Current
Customer Service Manager
Wal-Mart Neighborhood Market
12.2018 - 05.2020
General Manager
Kormex Foods
05.2015 - 12.2018