Dominique Loria
Arcadia,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the claims industry. Solid team player with a positive demeanor and proven skills in establishing good relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, and time management. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
4
4
years of professional experience
Work History
Claims Assistant
FCCI Insurance Group
09.2023 - Current
- Prepared files, letters and notices.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Handled and filed vehicle titles, bill of sales, and power of attorney letters.
- Logged all incoming mail in a spreadsheet.
- Signed titles and prepared bill of sales.
- Mailed out documents for adjusters.
Claims Adjuster
FCCI Insurance Group
01.2022 - 09.2023
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Answered customer questions regarding deductibles.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
server/cashier
The Fudge Factory
02.2021 - 11.2021
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Brew coffee and tea, and fill containers with requested beverages
- Replenish foods at serving stations
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
sales associate
Michaels Craft Store
09.2020 - 01.2021
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
Education
No Degree - Nursing
State College of Florida
Sarasota, FL05.2026
High School Diploma -
VENICE HIGH SCHOOL
Venice, FL06.2021
Skills
- Computer skills
- Teamwork
- Willingness to learn
- Critical thinking
- Communication
- Resilience
- Data Entry
- Problem-Solving
- Organizing and Prioritizing Work
- Coordinating documents
- Time Management
- Customer Service
References
- Nancy McEwen, Friend, Manager, Sunbug, (347) 731-0502, sunshine22nm@aol.com
- Samantha Crosen, Friend, Manager, Hungry Howies, (941) 539-8819, sammycrosen10@gmail.com
Timeline
Claims Assistant
FCCI Insurance Group
09.2023 - Current
Claims Adjuster
FCCI Insurance Group
01.2022 - 09.2023
server/cashier
The Fudge Factory
02.2021 - 11.2021
sales associate
Michaels Craft Store
09.2020 - 01.2021
No Degree - Nursing
State College of Florida
High School Diploma -
VENICE HIGH SCHOOL
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