Dominique Louisius

Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
• Managed about 5 to 7 Chats at a time

• Promoted additional products or services when appropriate, contributing to company revenue growth.
• Assisted customers with product information and guided them through purchasing processes for a seamless experience.
• Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
• Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
• Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Answering 4-7 calls per hour.

• Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
• Online for added convenience and access to larger inventory.
• Developed customer service processes to improve customer satisfaction.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
• Answering about 15-30 Calls per hour.