Dominique L. Pegues
Ypsilanti,MI
Summary
Professional Manager/HR specialist prepared for any role. Demonstrates strong organizational, communication, and interpersonal skills. Focused on team collaboration, achieving results, and adapting to changing needs. Reliable in managing employee relations, recruitment processes, and HR compliance.
Overview
22
22
years of professional experience
Work History
Manager/HR Coordinator
People's Food Co-op
02.2023 - 12.2025
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to achieve organizational goals and objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Collaborated with HR team members to create effective job postings that attracted top talent.
- Conducted initial screenings and interviews, assessing candidate suitability for various roles across departments.
- Developed job descriptions and specifications in collaboration with department heads to attract qualified candidates.
- Maintained compliance with employment laws and regulations throughout the recruiting process to mitigate risks.
- Streamlined applicant tracking system, improving candidate management and documentation efficiency.
- Oversaw HR policy updates, ensuring alignment with legal standards and best practices.
Store Manager
CLAIRE'S/ICING
01.2018 - 11.2022
- Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base.
- Increased foot traffic by placing descriptive backdrops, fixtures, merchandise and floor sets
- Planned commercial displays to entice and appeal to customers
- Led team to achieve sales targets through effective training and performance management.
- Implemented inventory control procedures, reducing shrinkage and improving stock accuracy.
Office Manager/Manager/HR Coordinator
ARBOR WEST DENTAL
04.2016 - 01.2020
- Ensure the smooth running of an office on a day-to-day basis including managing a team of administrative support staff
- Plan, administer and control budgets for contracts, equipment and supplies
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Oversaw scheduling and appointment management, optimizing patient flow and staff utilization.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Analyzed operational processes, identifying areas for improvement to drive service quality enhancements.
Department Manager
WALMART
01.2011 - 2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Assign employees to specific duties.
Assistant Manager
Dollar Tree
05.2004 - 2010
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and enhance product placement strategies.
Education
Bachelor of Science - Business Administration And Management
INDEPENDENCE UNIVERSITY
SALT LAKE, UT05-2019
BBA - Human Resources Management
Indepence Universtity
Salt Lake City, UT05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Goal setting
- Documentation and reporting
- Business development
Accomplishments
- Supervised team of 29 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Volunteered to provide customer service support and training to all electronic performance management users during a performance management cycle.
Personal Experience
- Actively working through practical life situations as the parent of a 16 year-old autistic son, subsequently diagnosed with ADHD and dyslexia. These situations include:
- Overcoming communication challenges and understanding his basic needs
- Identifying opportunities to socialize and interact with other special needs teens
- Managing the stigma of autism
- Ensuring proper education is available including Individual Education Plan development
- Identifying support organizations to find resources to support his development including Feed the Need and Arbor autism centers
- Celebrating victories and managing general frustrations patiently
Languages
English
Full Professional
Timeline
Manager/HR Coordinator
People's Food Co-op
02.2023 - 12.2025
Store Manager
CLAIRE'S/ICING
01.2018 - 11.2022
Office Manager/Manager/HR Coordinator
ARBOR WEST DENTAL
04.2016 - 01.2020
Department Manager
WALMART
01.2011 - 2016
Assistant Manager
Dollar Tree
05.2004 - 2010
Bachelor of Science - Business Administration And Management
INDEPENDENCE UNIVERSITY
BBA - Human Resources Management
Indepence Universtity