Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dominique Lucero

Albuquerque

Summary

Dynamic sales professional with extensive experience at Cannabuena Dispensary, excelling in customer service and sales analysis. Proven ability to enhance team collaboration and drive revenue growth through effective product knowledge and relationship building. Recognized for resolving customer issues promptly, contributing to a high satisfaction score and improved operational efficiency.

Overview

9
9
years of professional experience

Work History

Sales Associate

Cannabuena Dispensary
Albuquerque
04.2022 - Current
  • Placed special orders or called other stores to find desired items.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Recommended, selected and located merchandise based on customer desires.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Bagged or packaged purchases and wrapped gifts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Collected payments and provided accurate change.
  • Greeted customers to determine wants or needs.

Store Manager

Extra Space Storage
Albuquerque
12.2019 - 03.2022
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Updated POS system with new products and promotional offers.
  • Developed relationships with suppliers to negotiate better prices.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Resolved customer complaints in a timely manner.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Recruited, trained and supervised new employees.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Customer Care Representative

Carenet Healthcare
Albuquerque
12.2018 - 12.2019
  • Recommended potential products or services after analyzing customer needs.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provided training support for new hires related to customer service processes and procedures.
  • Contacted customers about potential service upgrades, new services and account changes.

Cashier

Peter Piper Pizza Inc
Albuquerque
01.2016 - 10.2018
  • Answered customers' questions and provided information on store procedures or policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers promptly and responded to questions.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.

Education

High School Diploma -

Albuquerque Talent Development Academy
Albuquerque, NM
05-2017

Skills

  • Customer service
  • Point of sale
  • Product knowledge
  • Sales analysis
  • Visual merchandising
  • Team collaboration
  • Inventory management
  • Sales training
  • Flexible schedule
  • Friendly and outgoing
  • Service oriented
  • POS system operation
  • Store opening and closing
  • Verbal/written communication
  • Teamwork and collaboration
  • Exceptional customer service
  • Written and oral communication skills

Languages

English
Professional

Timeline

Sales Associate

Cannabuena Dispensary
04.2022 - Current

Store Manager

Extra Space Storage
12.2019 - 03.2022

Customer Care Representative

Carenet Healthcare
12.2018 - 12.2019

Cashier

Peter Piper Pizza Inc
01.2016 - 10.2018

High School Diploma -

Albuquerque Talent Development Academy

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