Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominique Mann

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

7th Street Burger
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Manager

Pret A Manger
10.2022 - 04.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Team Member

Target
10.2019 - 12.2020
  • Ability to communicate and interact with guests
  • Making sure guests are pleased and have their correct items
  • Greet and thank the guests.

Office Assistant

Henry Street Settlement
05.2018 - 03.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Receptionist

Nomura Securities
09.2017 - 01.2018
  • Log meetings and book conference room for clients
  • Answer and transfer calls
  • Greet guests, assign guests to corrects rooms.

Supervisor

The Juice Shop
01.2017 - 09.2017
  • Supervised staff and trained members on stations
  • Took orders, received cash payments and served customers
  • Regulate monthly inventory
  • Make sure everything is cleaned and restocked.

Crew Trainer

McDonald's
10.2013 - 01.2016
  • Trained new employees and backed up crew members in the event of absences/work overload
  • Cleaned restaurant according to restaurant's sanitation procedures and policies
  • Checked equipment to ensure it is working efficiently
  • Backed up crew members in the event of absences and work overload.

Education

Associate of Arts - Theatre

York College of The City University of New York
Jamaica, NY
06.2017

High School Diploma -

Teachers Preparatory High School
06.2013

Skills

  • Great customer service
  • Computer efficiency
  • Outstanding customer service and interpersonal skills
  • Data entry
  • Detail oriented
  • Fast learner
  • Microsoft Office
  • Coffee Experience
  • Food Preparation
  • Food Service
  • Barista Experience
  • POS
  • Cash Handling
  • Restaurant Experience
  • Cashiering
  • English
  • Sales
  • Positive Attitude
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Strong verbal and written communication
  • Training Assistance
  • Customer Service Management
  • Team Supervision
  • Team motivation

Certification

Food Handler Certification, 01/01/23, Present

Timeline

Shift Leader

7th Street Burger
07.2023 - Current

Manager

Pret A Manger
10.2022 - 04.2023

Team Member

Target
10.2019 - 12.2020

Office Assistant

Henry Street Settlement
05.2018 - 03.2020

Receptionist

Nomura Securities
09.2017 - 01.2018

Supervisor

The Juice Shop
01.2017 - 09.2017

Crew Trainer

McDonald's
10.2013 - 01.2016

Associate of Arts - Theatre

York College of The City University of New York

High School Diploma -

Teachers Preparatory High School
Dominique Mann