To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader
7th Street Burger
07.2023 - Current
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Manager
Pret A Manger
10.2022 - 04.2023
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Team Member
Target
10.2019 - 12.2020
Ability to communicate and interact with guests
Making sure guests are pleased and have their correct items
Greet and thank the guests.
Office Assistant
Henry Street Settlement
05.2018 - 03.2020
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Receptionist
Nomura Securities
09.2017 - 01.2018
Log meetings and book conference room for clients
Answer and transfer calls
Greet guests, assign guests to corrects rooms.
Supervisor
The Juice Shop
01.2017 - 09.2017
Supervised staff and trained members on stations
Took orders, received cash payments and served customers
Regulate monthly inventory
Make sure everything is cleaned and restocked.
Crew Trainer
McDonald's
10.2013 - 01.2016
Trained new employees and backed up crew members in the event of absences/work overload
Cleaned restaurant according to restaurant's sanitation procedures and policies
Checked equipment to ensure it is working efficiently
Backed up crew members in the event of absences and work overload.
Education
Associate of Arts - Theatre
York College of The City University of New York
Jamaica, NY
06.2017
High School Diploma -
Teachers Preparatory High School
06.2013
Skills
Great customer service
Computer efficiency
Outstanding customer service and interpersonal skills