Dominique Mann
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader
7th Street Burger
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Manager
Pret A Manger
10.2022 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Team Member
Target
10.2019 - 12.2020
- Ability to communicate and interact with guests
- Making sure guests are pleased and have their correct items
- Greet and thank the guests.
Office Assistant
Henry Street Settlement
05.2018 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Receptionist
Nomura Securities
09.2017 - 01.2018
- Log meetings and book conference room for clients
- Answer and transfer calls
- Greet guests, assign guests to corrects rooms.
Supervisor
The Juice Shop
01.2017 - 09.2017
- Supervised staff and trained members on stations
- Took orders, received cash payments and served customers
- Regulate monthly inventory
- Make sure everything is cleaned and restocked.
Crew Trainer
McDonald's
10.2013 - 01.2016
- Trained new employees and backed up crew members in the event of absences/work overload
- Cleaned restaurant according to restaurant's sanitation procedures and policies
- Checked equipment to ensure it is working efficiently
- Backed up crew members in the event of absences and work overload.
Education
Associate of Arts - Theatre
York College of The City University of New York
Jamaica, NY06.2017
High School Diploma -
Teachers Preparatory High School
06.2013
Skills
- Great customer service
- Computer efficiency
- Outstanding customer service and interpersonal skills
- Data entry
- Detail oriented
- Fast learner
- Microsoft Office
- Coffee Experience
- Food Preparation
- Food Service
- Barista Experience
- POS
- Cash Handling
- Restaurant Experience
- Cashiering
- English
- Sales
- Positive Attitude
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
- Team Supervision
- Team motivation
Certification
Food Handler Certification, 01/01/23, Present
Timeline
Shift Leader
7th Street Burger
07.2023 - Current
Manager
Pret A Manger
10.2022 - 04.2023
Team Member
Target
10.2019 - 12.2020
Office Assistant
Henry Street Settlement
05.2018 - 03.2020
Receptionist
Nomura Securities
09.2017 - 01.2018
Supervisor
The Juice Shop
01.2017 - 09.2017
Crew Trainer
McDonald's
10.2013 - 01.2016
Associate of Arts - Theatre
York College of The City University of New York
High School Diploma -
Teachers Preparatory High School
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