Dominique Mann
Brooklyn,NY
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cafe Team Leader
Friends Experience
05.2025 - 08.2025
- Supervised daily café operations and ensured adherence to quality standards.
- Trained and mentored team members on customer service excellence.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Implemented inventory management practices to reduce waste and maintain stock levels.
Patient Service Representative
City MD
04.2024 - 03.2025
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
Shift Leader
7th Street Burger
07.2023 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Manager
Pret A Manger
10.2022 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Office Assistant
Henry Street Settlement
05.2018 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Supervisor
The Juice Shop
01.2016 - 06.2019
- Supervised daily operations ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new staff, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing productivity and reducing downtime.
- Monitored inventory levels and collaborated with suppliers to ensure timely replenishment of materials.
- Resolved conflicts and addressed employee concerns to maintain a positive workplace culture.
Receptionist
Nomura Securities
09.2017 - 03.2018
- Log meetings and book conference room for clients
- Greet guests, assign guests to corrects rooms.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Crew Trainer
McDonald's
10.2013 - 01.2016
- Trained new employees and backed up crew members in the event of absences/work overload
- Cleaned restaurant according to restaurant's sanitation procedures and policies
- Checked equipment to ensure it is working efficiently
- Backed up crew members in the event of absences and work overload.
Education
Bachelor of Arts - Theatre
York College of The City University of New York
Jamaica, NY05-2017
High School Diploma -
Teachers Preparatory High School
06.2013
Skills
- Outstanding customer service and interpersonal skills
- Data entry proficiency
- Food safety
- Team management
- Barista expertise
- Staff leadership
- Positive attitude
- Cash handling
- Problem-solving
Certification
Food Handler Certification, 01/01/23, Present
Timeline
Cafe Team Leader
Friends Experience
05.2025 - 08.2025
Patient Service Representative
City MD
04.2024 - 03.2025
Shift Leader
7th Street Burger
07.2023 - 03.2025
Manager
Pret A Manger
10.2022 - 04.2024
Office Assistant
Henry Street Settlement
05.2018 - 03.2020
Receptionist
Nomura Securities
09.2017 - 03.2018
Supervisor
The Juice Shop
01.2016 - 06.2019
Crew Trainer
McDonald's
10.2013 - 01.2016
High School Diploma -
Teachers Preparatory High School
Bachelor of Arts - Theatre
York College of The City University of New York