Summary
Overview
Work History
Education
Skills
Timeline
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DOMINIQUE MARIELLE CASTILLO

Las Vegas,NV

Summary

A working actress who works in the service industry on the side! Dominique “Nikki” Castillo has over 5 years of customer service experience, thriving in fast-paced environments with a positive attitude. She’s worked in restaurants, retail, and sales, making her quick on her feet, versatile, and adaptable in various roles. On top of that, Nikki is a seasoned actress with 10+ years in TV, Film, Voiceover, and Musical Theatre, with additional skills in talent management administration and video editing.

Overview

8
8
years of professional experience

Work History

Hostess/FOH

THE X POT
12.2023 - Current
  • Greet customers and show them to their tables
  • Answer guests’ questions regarding nearby attractions, facilities, and other services
  • Respond to emails and phone calls, as well as manage and create reservations to ensure optimal table management
  • Maintain consistent communication with servers, bussers, management, and fellow hostesses to ensure a smooth and efficient restaurant flow
  • Assisted in coordinating special events and accommodating large parties to enhance guest satisfaction

Lead Hostess/FOH

FAVORITE BISTRO
08.2021 - 06.2023
  • Greeted customers and showed them to their tables
  • Answered guests’ questions regarding nearby attractions, facilities, and other services
  • Managed reservations and monitored restaurant activity to keep a steady flow
  • Maintained server rotation to ensure fair table/party distribution
  • Assisted coworkers in other fields by attending to guests and bussing tables
  • Trained new hostesses

Sales Associate/Front of Shop/Cashier

BATH & BODY WORKS
12.2020 - 06.2021
  • Welcomed guests into shop
  • “Uncovered” customers interests to give great recommendations and promote new products and latest offers
  • Attended to cash wrap in a timely and efficient manner
  • Recovered and maintained appearance of product displays
  • Built/set up new floor sets with accuracy, efficiency, and meticulous attention to detail

Escape Room Game Proctor/Administrator

HOUSE OF HINTS
01.2020 - 03.2020
  • Welcomed guests and provided informative, concise introductions to the escape room, enhancing the immersive experience and ensuring safe gameplay
  • Monitored gameplay via surveillance systems, offering calculated hints based on the dynamics of each unique group to maintain player engagement whilst ensuring challenging gameplay
  • Reset escape rooms independently in a timely and efficient manner, paying meticulous attention to detail to guarantee a seamless experience for each new group

Video Editor/Media Services Clerk

DIMARC DESIGNS
01.2017 - 01.2022
  • Assisted in creating and designing images, graphics, documents and media material for social media/digital marketing, webpages, logos/brand identity, and various other promotional materials for various small businesses and individuals

MINCKS TALENT MANAGEMENT
01.2021 - 12.2021
  • Assisted in maintaining, creating, and submitting documents, records, and media material for talent management

FOH/Assembly Line/Cashier

BLUE POKÉ
08.2019 - 01.2020
  • Greeted customers, took their orders, promoted menu items, and addressed any concerns they may have to ensure a great experience
  • Assembled Poke Bowls/Burritos with care and efficiency
  • Maintained cleanliness and functionality of line/workplace

Education

High School Diploma -

San Diego School of Creative and Performing Arts
San Diego, CA
01.2017

High School Certificate of Proficiency -

California High School Proficiency Examination
San Diego, CA
01.2016

Skills

  • Customer service expertise
  • Guest complaint resolution
  • Customer Relations
  • Interactive communication skills
  • Efficient collaboration
  • Multitasking Abilities
  • Professional Attitude
  • Problem-solving abilities
  • Reliability
  • Adaptability

Timeline

Hostess/FOH

THE X POT
12.2023 - Current

Lead Hostess/FOH

FAVORITE BISTRO
08.2021 - 06.2023

MINCKS TALENT MANAGEMENT
01.2021 - 12.2021

Sales Associate/Front of Shop/Cashier

BATH & BODY WORKS
12.2020 - 06.2021

Escape Room Game Proctor/Administrator

HOUSE OF HINTS
01.2020 - 03.2020

FOH/Assembly Line/Cashier

BLUE POKÉ
08.2019 - 01.2020

Video Editor/Media Services Clerk

DIMARC DESIGNS
01.2017 - 01.2022

High School Certificate of Proficiency -

California High School Proficiency Examination

High School Diploma -

San Diego School of Creative and Performing Arts

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DOMINIQUE MARIELLE CASTILLO