Dominique Martinez
San Antonio,TX
Summary
Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Microsoft Word and Excel.
Overview
9
9
years of professional experience
Work History
Administrative Supervisor
Six Flags Fiesta Texas
San Antonio , TX
2021.08 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Handled patient scheduling, check-in, check-out and processing.
- Prepared detailed documents and reports in adherence administrative processes.
- Supervised 2 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Rides Supervisor
Six Flags Fiesta Texas
San Antonio , TX
2021.06 - 2022.08
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
- Monitored workshop work flow for over 50 employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Rides Lead Operator
Six Flags Fiesta Texas
San Antonio , TX
2019.08 - 2021.07
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in techniques necessary to complete job tasks.
- Participated in cross-functional team-building activities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new team members in operating rides while reviewing safety procedures
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Ride Operator
Six Flags Fiesta Texas
San Antonio , TX
2018.01 - 2019.08
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Strong attention to detail and commitment to safety
- Positive attitude to make guests excited about their ride
- React well in stressful and emergency situations
- Taking direction from managers and supervisors
Cashier
Walmart
Fort Stockton , Texas
2015.03 - 2017.08
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Carhop Server
Sonics Drive In
Fort Stockton , TX
2012.06 - 2014.01
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX12.2021
High School Diploma -
Fort Stockton High School
Fort Stockton, TX05.2015
Skills
- Performance Management
- Handling Customer Complaints
- Microsoft Office Suite
- Motivational Leadership
- Complex Problem Solving
- Decision Making
- Coaching and Mentoring
- Recruitment and Hiring
- Administration and Operations
- Multitasking and Prioritization
- Attention to Detail
Timeline
Administrative Supervisor
Six Flags Fiesta Texas
2021.08 - Current
Rides Supervisor
Six Flags Fiesta Texas
2021.06 - 2022.08
Rides Lead Operator
Six Flags Fiesta Texas
2019.08 - 2021.07
Ride Operator
Six Flags Fiesta Texas
2018.01 - 2019.08
Cashier
Walmart
2015.03 - 2017.08
Carhop Server
Sonics Drive In
2012.06 - 2014.01
Associate of Arts - Psychology
Northwest Vista College
High School Diploma -
Fort Stockton High School