Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Martinez

San Antonio,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills during production time. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Citibank
San Antonio, TX
08.2020 - 08.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to make adjustments as needed.
  • Complied with company policies and procedures by encouraging positive and effective work environment for our customers.
  • Resolved concerns with products or services to help with call volume and customer needs.

Warehouse Associate

HEB Warehouse
San Antonio, TX
01.2020 - 03.2020
  • Worked safely around moving machinery.
  • Confirmed accuracy, quality and quantity of produce received.
  • Consistently lifted materials weighing as much 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Head Cashier

Dollar General
San Antonio, TX
11.2018 - 11.2019
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.

Education

High School Diploma -

Southwest High School
San Antonio, TX
06.2018

Skills

  • Lifting and Sorting
  • Order Picking and Processing
  • Flexible & Adaptable
  • Decision Making
  • Responsible
  • Active Listening
  • Payment Collection
  • Basic Math Functions
  • Answering Customer Questions
  • Bagging and Packaging
  • Coupon Redemption
  • Checking Out Customers

Timeline

Customer Service Specialist

Citibank
08.2020 - 08.2021

Warehouse Associate

HEB Warehouse
01.2020 - 03.2020

Head Cashier

Dollar General
11.2018 - 11.2019

High School Diploma -

Southwest High School
Dominique Martinez