Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dominique Martinez

Dominique Martinez

Denver,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Service Expert

HOM Solutions
01.2016 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Effectively managing ALL customer service experiences with excellent communication and organization skills.

Flooring Supervisor

HOM Solutions
01.2018 - 12.2022
  • Create a team work environment
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.

Project Resolution Lead

HOM Solutions
01.2022 - Current
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Collaborate directly with quality control and operation teammates to achieve a high standard of project resolution.
  • Problem solves and troubleshoots PRE & POST , including administrative and conflict resolution support.

Education

High School Diploma -

Front Range Community College
Westminster, CO
06.2012

Skills

    PROJECT SPECIFICATIONS

    OPERATIONAL SUPPORT

    DISASTER RECOVERY

    ORGANIZATION

    TEAM BUILDING

    MICROSOFT OFFICE

    FOCUSES ON CUSTOMER SATISFATION

    GOOD MOTIVATIOR TO ASSIST

    PROBLEM SOLVING

    TEAM BUILDING

    CONFIDENT

    FRONT DESK

    ANSWERING PHONES

    CRM

    STRONG COLLABORATION WITH EMPLOYEES & CUSTOMERS

Timeline

Project Resolution Lead

HOM Solutions
01.2022 - Current

Flooring Supervisor

HOM Solutions
01.2018 - 12.2022

Service Expert

HOM Solutions
01.2016 - 12.2018

High School Diploma -

Front Range Community College

Similar Profiles

CREATE PROFILE
Dominique Martinez