Summary
Overview
Work History
Education
Skills
Salary
Specialized Training
Certification
Timeline

DOMINIQUE N. MCCAIN

Upper Marlboro,MD

Summary

With over 8 years of experience in physical security, access control, and administrative duties, this candidate has established a strong reputation as a reliable and skilled Asset Protection and Safety Specialist. Throughout their career in the retail, hospitality, and entertainment industries, they have successfully supervised and managed teams to ensure the safety and security of personnel and assets. Their expertise lies in identifying and analyzing potential threats, proactively anticipating theft or vandalism, and taking necessary measures to prevent them. They are known for delivering quality results even in high-pressure situations. Additionally, they possess excellent written and verbal communication skills, efficient time management abilities, and a strong technological aptitude.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nail Technician

Self Employed Web
03.2020 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Lead Asset Protection Specialist Mananger

Lord & Tay
01.2013 - 02.2020
  • Facilitates all aspects of store-based security to improve profitability by developing and implementing shortage reduction programs, help maintain a safe business environment, ensure employees comply with all of Lord & Taylor policies and procedures, heighten the awareness of all shortage programs, and enforce company standards as related to security and safety procedures
  • Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
  • Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the AP Lead is summoned
  • Management duties(scheduling, risk management, supervise team of five investigator, lead trainer)
  • Ensured compliance with federal, state, and company regulations regarding workplace safety and loss prevention.
  • Collaborated with management to develop and implement effective theft-deterrent policies and procedures.

Asset Protection Specialist/ Supervisor

Home Depot
01.2012 - 01.2013
  • Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Enhanced asset protection by implementing advanced security and surveillance systems.

Loss Prevention Supervisor

KOHL’S
01.2011 - 01.2012
  • Responsible for developing and implementing theft prevention and shortage control programs, training of Loss Prevention Officers, and enabling verbal and written communication skills to develop partnerships with Store Executives and Associates allowing for heightened awareness to shortage issues
  • Trained and coached new personnel
  • Supported safety and environmental program compliance
  • Provided guest service to guests displaying suspicious behavior, such as Alert Signals

Loss Prevention/Safety Officer

AMERICAN GIRL
01.2011 - 01.2012
  • Responsibilities included helping the Department Manager with daily operations of the department, protecting the company assets to include cash and merchandise, ensuring a safe and secure environment for all guests and employees, and preparing company documents and reports in a high quality and efficient manner
  • Demonstrated ability to prepare detailed and accurate case / investigation reports in a timely manner
  • Proven track record of leadership and positive team-member attitude necessary to lead and coordinate projects

Multiple Site Supervisor

U.S. SECURITY ASSOCIATES INC. (ROSS STORES)
01.2010 - 01.2011
  • Duties included monitoring the loss prevention and shortage control programs
  • Additionally tasked with internal investigations, training store associates, the preparation and review of all documents related to theft, shortage, safety, civil demand, trespass, and criminal charges
  • Highly regarded for consistently meeting or exceeding site shortage goals
  • Trusted with managing all courtroom testimony and affidavits with regard to civil and criminal depositions

Education

Bachelor of Science - Computer Science

Virginia State University, Petersburg, VA

Bachelor of Science - Computer Technology/ Network Security

American Intercontinental University, Atlanta, GA

High School Diploma -

Friendly High School, Fort Washington, MD
06-2003

Skills

  • Effective Communication
  • Analytical Resourcefulness
  • Goal-Oriented Organization
  • Conflict Resolution And Team Alignment
  • Responsive Strategy Adjustment
  • Decisive Critical Thinking
  • Relationship building
  • Verbal and written communication

Salary

Negotiable

Specialized Training

  • Security Guard Certification, 03/10, Maryland State Police, Pikesville, MD
  • Wicklander-Zulawski Certification, 01/08, Wicklander-Zulawski & Associates, Greenbelt, MD
  • CPR/AED/First Aid Certification, 08/11, American Red Cross, McLean, VA
  • Executive Protection/Post Detail, 09/02-09/07, Multi assignment entertainment venues

Certification

  • Certified Nail Technician (CNT) - National Cosmetology Association.
  • Licensed Nail Technician - [State] Board of Cosmetology.
  • First Aid Certification
  • OSHA Certified
  • Wicklander-Zulawski Certification

Timeline

Nail Technician - Self Employed Web
03.2020 - Current
Lead Asset Protection Specialist Mananger - Lord & Tay
01.2013 - 02.2020
Asset Protection Specialist/ Supervisor - Home Depot
01.2012 - 01.2013
Loss Prevention Supervisor - KOHL’S
01.2011 - 01.2012
Loss Prevention/Safety Officer - AMERICAN GIRL
01.2011 - 01.2012
Multiple Site Supervisor - U.S. SECURITY ASSOCIATES INC. (ROSS STORES)
01.2010 - 01.2011
American Intercontinental University - Bachelor of Science, Computer Technology/ Network Security
Virginia State University - Bachelor of Science, Computer Science
Friendly High School - High School Diploma,

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DOMINIQUE N. MCCAIN