Dominique McCarthy
Ketchum,ID
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in HMS and Alice, with friendly and decisive approach to resolving challenges.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Limelight Hotel Ketchum
Ketchum, ID
09.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Guest Services Manager
Limelight Hotel
12.2021 - 09.2023
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
Hotel Front Desk Supervisor
Limelight Hotel
03.2020 - 12.2021
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
Hotel Front Desk Agent
Limelight Hotel
08.2019 - 03.2020
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
High School Diploma -
Wood River High School
Hailey, ID06.2010
Skills
- Guest Accommodations
- Customer Loyalty
- Coordinating Shuttles
Guest Relations
Conflict Management
Oral and written communications
Time Management
Daily Reporting
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