Dominique McCoy
Zephyrhills,FL
Summary
Accomplished Customer Service Representative skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Spark (WalMart)
06.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Assistant Store Manager
Handy
03.2016 - 06.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
Collection Representative
MidFlorida Financing
06.2015 - 02.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Sales Customer Service Representative
Sykes
11.2013 - 06.2015
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FLSkills
- Trouble shooting Skills
- Time Management
- Sales and Marketing
- POS Systems Operations
- Cash Auditing
- Vendor Management
- Sales Techniques
- Inventory Control
Timeline
Delivery Driver
Spark (WalMart)
06.2022 - Current
Assistant Store Manager
Handy
03.2016 - 06.2022
Collection Representative
MidFlorida Financing
06.2015 - 02.2020
Sales Customer Service Representative
Sykes
11.2013 - 06.2015
High School Diploma -
Zephyrhills High School