DOMINIQUE MCCOY
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking employee with customer service, multitasking and time management abilities. i am very devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician/Construction Installer
J.A.M. Distributing ( Brenntag Lubricants)
Houston, TX
01.2019 - 12.2023
- Maintained accurate records of service calls, repairs, and parts used.
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Repaired faulty components such as motors, pumps, valves, switches.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Assembled components into complete systems following blueprints or other instructions.
- Resolved software-related issues by troubleshooting programs and applications.
- Provided training on the safe usage of equipment when needed.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Set up and operated mechanical and manual tools and equipment.
Recon Specialist
Hoover Ferguson
Houston, TX
09.2018 - 01.2019
- Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
- Met deadlines while adhering to DOT regulations regarding hours of service.
- Followed safety precautions when loading, unloading packages into, out of vehicle.
- Tested newly developed tank prototypes for evaluation purposes in order to identify any potential issues before production begins.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Sbb Scotters
Pearland, TX
03.2017 - 09.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Delivery Driver
Aarons's Sales and Lease
Houston, TX
07.2016 - 03.2017
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Cook
Cheddar's Scratch Kitchen
San Angelo, TX
03.2015 - 07.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Sales Associate
Wally's Party Factory
San Angelo, TX
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Driver Helper
UPS
San Angelo, TX
- Ensured that all items were properly secured in the vehicle for transport.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Loaded and unloaded cargo from vehicles.
Sales Associate
Children's Place Outlet
San Angelo, TX
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
Bachelor's in Sociology - Social Sciences
Angelo State University
San Angelo, TX06-2016
Skills
- Customer Service Skills
- Conflict Resolution
- People Person
- Teamwork
- Team Leader
- Team Building
- Microsoft Excel
- Punctual and Reliable
- Flexible and Adaptable
- Microsoft Powerpoint
- Service Technician Experience
- Delivery Driver Experience
- Power tools
- Construction
- Forklift
- Plumbing
- Mechanical Knowledge
- Childcare
- Conflict management
- Computer networking
- Cooking
- Driving
- Sales
- Restaurant experience
- Electrical Experience
- Outside sales
- Leadership
- Equipment Troubleshooting
- Attention to Detail
- Hand Tool Expertise
- Safety Procedures Adherence
Certification
- Glen Shepards Manager Seminar, 08/01/18
- Certified Forklift Operator, 09/01/18
- TWIC Card
- Non-CDL Class C Driver's License, 06/01/11- 01/31/29
- OSHA 10
Additional Information
Played football for Angelo State and was a captain for the team.
Have numerous of school and community volunteer work.
References
References available upon request.
Timeline
Service Technician/Construction Installer
J.A.M. Distributing ( Brenntag Lubricants)
01.2019 - 12.2023
Recon Specialist
Hoover Ferguson
09.2018 - 01.2019
Assistant Manager
Sbb Scotters
03.2017 - 09.2018
Delivery Driver
Aarons's Sales and Lease
07.2016 - 03.2017
Cook
Cheddar's Scratch Kitchen
03.2015 - 07.2016
Sales Associate
Wally's Party Factory
Driver Helper
UPS
Sales Associate
Children's Place Outlet
Bachelor's in Sociology - Social Sciences
Angelo State University
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