Dominique Mckee
Philadelphia,PA
Summary
Dedicated hospitality professional excelling in customer service and problem resolution. Proven ability to enhance guest experiences through attention to detail and effective communication.
Overview
10
10
years of professional experience
Work History
Hospitality Professional
The Restaurant Store
Philadelphia, Pennsylvania
10.2025 - Current
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer complaints promptly in a professional manner while maintaining company policies.
- Collaborated with team members to ensure smooth daily operations.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Managed cash register operations efficiently by ringing up orders quickly and accurately.
- Cleaned and maintained work areas to ensure a safe environment.
- Assisted customers in selecting restaurant supplies and equipment.
Server/Bartender
Union League Golf Club At Torresdale
Philadelphia, Pennsylvania
10.2024 - 10.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Engaged with guests to create a welcoming atmosphere and enhance their experience.
- Welcomed guests with a warm smile and friendly demeanor. with friendliness and professionalism.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained cleanliness and organization of bar and dining areas during service.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service for guests.
- Assisted in training new staff on service protocols and menu knowledge.
Receptionist
Waxing the City
Philadelphia, Pennsylvania
08.2023 - 10.2024
- Managed front desk operations and ensured smooth customer check-in processes.
- Scheduled appointments efficiently using salon management software.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained cleanliness and organization of reception area and waiting room.
- Handled cash transactions and processed payments accurately.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in training new staff on reception procedures and software use.
- Collaborated with waxing specialists to optimize client flow and appointment scheduling.
- Promoted services and products to enhance customer experience and satisfaction.
Counter Person
marinuccis
Philadelphia, Pennsylvania
08.2020 - 08.2023
- Managed inventory levels and organized stock for easy access.
- Processed customer transactions accurately and efficiently at the register.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
- Assisted customers in selecting menu items.
- Delivered top quality customer service while managing multiple tasks.
- Processed payments for orders using a cash register.
- Cleared trash from work areas regularly during shift to maintain cleanliness.
- Welcomed customers warmly and inquired about their preferred menu selections.
- Stocked shelves with products, such as chips and candy bars.
Dishwasher
Bensalem Township Country Club
Bensalem, Pennsylvania
06.2018 - 08.2020
- Maintained cleanliness of dishes and kitchen equipment using industrial dishwashers.
- Sorted and organized clean dishes, utensils, and glassware for efficient access.
- Assisted kitchen staff by restocking supplies and maintaining orderly workspaces.
- Monitored wash cycles to ensure proper sanitation and cleanliness standards were met.
- Collaborated with team members to prioritize high-volume dish loads during peak hours.
- Disposed of waste and recycling materials according to club policies and procedures.
- Trained new staff on proper dishwashing techniques and safety protocols.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
Server
pen Ryn estate
Bensalem, Pennsylvania
01.2017 - 06.2018
- Provided exceptional customer service to guests during events and dining experiences.
- Welcomed customers, addressed inquiries, and highlighted specials to enhance dining experience.
- Guided guests in menu selections and tailored recommendations for dietary restrictions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new servers on restaurant procedures, service standards, and menu knowledge.
- Led training sessions for new servers, ensuring thorough understanding of menu and service standards.
- Set up dining spaces for events, ensuring proper table settings and decorations were in place.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Mariana Bracetti Academy Charter
Philadelphia, PA06-2021
Skills
- Point-of-sale systems
- Customer service
- Staff training
- Appointment scheduling
- Cash handling
- Event setup
- Time management
- Attention to detail
- Multitasking
- Creativity and innovation
- Reservation management
- Guest relations management
- Task delegation
- Complaint handling
- Upselling strategies
Affiliations
- volunteer at the fox chase farms
Timeline
Hospitality Professional
The Restaurant Store
10.2025 - Current
Server/Bartender
Union League Golf Club At Torresdale
10.2024 - 10.2025
Receptionist
Waxing the City
08.2023 - 10.2024
Counter Person
marinuccis
08.2020 - 08.2023
Dishwasher
Bensalem Township Country Club
06.2018 - 08.2020
Server
pen Ryn estate
01.2017 - 06.2018
High School Diploma -
Mariana Bracetti Academy Charter