Dominique mclemore
Merrillville,IN
Summary
Accomplished Customer Service Representative with a proven track record at Methodist Hospital Southlake, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in handling high-stress situations and resolving customer complaints, significantly improving satisfaction ratings. Skilled in data entry and maintaining meticulous records, contributing to efficient operations and positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Methodist Hospital Southlake
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Distribution Clerk
Methodist Hospital Northlake
12.2021 - 12.2022
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Checked shipments against paperwork and signed documents.
- Picked orders, scanned products and packed boxes.
Certified Nursing Assistant
Tender Love Home Services
01.2015 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Ross Medical Center
Merrillville, IN02.2025
GED -
Lake Ridge Adult Center
Gary Ind08.1994
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Computer Proficiency
Money handling abilities
Payment Processing
Customer satisfaction measurement
Professional telephone demeanor
Scheduling
Call Management
Paperwork Processing
Appointment Scheduling
Documentation
Timeline
Customer Service Representative
Methodist Hospital Southlake
12.2021 - Current
Distribution Clerk
Methodist Hospital Northlake
12.2021 - 12.2022
Certified Nursing Assistant
Tender Love Home Services
01.2015 - 05.2019
Ross Medical Center
GED -
Lake Ridge Adult Center
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