Dominique McMurray
Sacramento,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
ASSISTANT GENERAL MANAGER/STORE COACH
MODS SUPER FAST PIZZA
2023.06 - 2024.06
- Directed and coached team members, offering continuous support to elevate team performance.
- Managed inventory of office and kitchen supplies, maintaining high standards of cleanliness and organization.
- Monitored team workloads and schedules, overseeing approvals for vacations and time off.
- Supervised facilities management, coordinating maintenance, repairs, and service requests.
- Controlled shipping costs and optimized logistics operations to streamline efficiency.
- Supported multiple locations as assistant manager, contributing to overall operational success.
- Assisted in conducting timely performance reviews.
- Acted as key liaison between senior management and team members, promoting open communication and collaboration.
- Streamlined onboarding process, ensuring new hires had efficient workspaces and seamless integration into team.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
AXE COACH/SERVER
LIMITLESS AXES & ALES
2023.07 - 2023.10
- Greeted guests upon arrival, managed reservations, and coordinated seating arrangements efficiently
- Promoted sportsmanship values among athletes, fostering positive competitive atmosphere within team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Provided food and beverages, ensuring guest needs were met throughout their visit
- Guided guests on proper axe-throwing techniques and ensured adherence to safety protocols.
FRONT DESK ASSOCIATE
LARKSPUR LANDING
2022.10 - 2023.04
- Scheduled and coordinated appointments, meetings, and events with precision, ensuring seamless execution and client satisfaction.
- Managed reservations, room allocations, and key card issuance to optimize occupancy and streamline check-in processes.
- Handled financial transactions, including processing payments, collecting fees, and preparing accurate invoices and receipts, maintaining meticulous financial records.
- Effectively managed guest inquiries, requests, and complaints through prompt and efficient resolution, enhancing overall customer satisfaction.
- Managed communications via phone and email, ensuring clear and professional correspondence with guests and clients.
- Provided personalized concierge services to enrich guest experiences, reflecting a commitment to exceeding expectations.
- Implemented and monitored security protocols in the lobby area to safeguard guest welfare and uphold safety standards.
- Supported administrative operations, including data entry and inventory management, contributing to organizational efficiency.
- Prepared detailed daily or shift reports outlining room occupancy, special requests, and incidents, facilitating informed decision-making.
- Thrived in high-pressure situations by maintaining composure and professionalism, ensuring consistent service excellence.
- Maintained welcoming and organized front desk area, reinforcing professional atmosphere conducive to positive guest interactions.
- Organized front desk area to maintain professional and welcoming appearance for guests.
ASSISTANT & SOCIAL MEDIA MANAGER
REVENUE DIGITAL DESIGNS
2021.07 - 2023.01
- Managed executive's email correspondence, responding to inquiries and prioritizing urgent matters
- Conducted research and analysis, providing relevant data and insights to support decision-making processes
- Managed and curated social media accounts, including Facebook and Instagram
- Assisted in project management by organizing files, tracking progress of projects and ensuring deadlines are met
- Managed office supplies and equipment to ensure graphic design team has necessary resources
- Maintained well-organized digital and physical filing system for design assets and documents
- Prepared and processed invoices and assisted with financial record-keeping
- Reviewed design drafts for accuracy before final delivery to clients
- Enter project-related data into tracking systems in Microsoft Excel.
TEAM LEAD
CHICK-FIL-A
2019.01 - 2022.01
- Supervised and managed team members, providing training, coaching, feedback, and recognition
- Oversaw cash flow and conducted cash audits, ensuring accuracy and adherence to company policies
- Resolved customer complaints and issues with effective problem-solving skills and professionalism
- Conducted regular safety and cleanliness checks to ensure compliance with health and safety regulations.
Education
Discovery High School
Lawrenceville, GA05.2019
High School Diploma -
Tracy Adult High School
Tracy, CA10.2019
Skills
- Intermediate Microsoft Office Skills
- Money Handling
- Customer Relations
- Team motivation
- Google Drive, Dropbox & SharePoint
- Inventory Management Software
- Google Calendar & Microsoft Outlook
- Social Media Management
- Schedule Management
- Staff Management
- Advanced problem solving
- Budgeting and forecasting
- Risk Management
- Coaching and Mentoring
Timeline
AXE COACH/SERVER
LIMITLESS AXES & ALES
2023.07 - 2023.10
ASSISTANT GENERAL MANAGER/STORE COACH
MODS SUPER FAST PIZZA
2023.06 - 2024.06
FRONT DESK ASSOCIATE
LARKSPUR LANDING
2022.10 - 2023.04
ASSISTANT & SOCIAL MEDIA MANAGER
REVENUE DIGITAL DESIGNS
2021.07 - 2023.01
TEAM LEAD
CHICK-FIL-A
2019.01 - 2022.01
Discovery High School
High School Diploma -
Tracy Adult High School
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