Dominique Miller
Austin,TX
Summary
Authorized to work in the US for any employer Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Loan Processor
Enova International
08.2022 - 07.2023
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
HR Administrative Assistant
Amazon.com, Aerotek
12.2020 - 07.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
HR Manager
AMC Theatres
12.2018 - 04.2020
- Hiring & terminating employees
- Making schedule with Microsoft systems (Word & Excel)
- Communicate with other theaters & companies through email (Outlook)
- Assist in inventory
- Monitor sales
- Schedule interviews (follow up with candidates)
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Managed employee disputes by employing conflict resolution techniques.
Technical Support Specialist
Sprint
07.2016 - 11.2017
- Outbound & inbound calling
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assist with technical support & sales
- Open & close tickets
- Follow up with customers on open tickets to make sure they were properly assisted
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Cosmetology
Tricoci University of Beauty Culture, E Singley Academy
Elgin, ILHIGH SCHOOL
Jack E Singley Academy
Irving, TX06.2014
Skills
- Gathering Appraisals
- Risk Mitigation
- Application Preparation
- Contract Finalization
Timeline
Loan Processor
Enova International
08.2022 - 07.2023
HR Administrative Assistant
Amazon.com, Aerotek
12.2020 - 07.2022
HR Manager
AMC Theatres
12.2018 - 04.2020
Technical Support Specialist
Sprint
07.2016 - 11.2017
Cosmetology
Tricoci University of Beauty Culture, E Singley Academy
HIGH SCHOOL
Jack E Singley Academy