Dominique Miller
Plantation,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Blue Stream Fiber
Coral Springs, FL
01.2021 - Current
- Prioritizes and dispatches service and installation requests
- Reschedules and/or assigns jobs to technicians
- Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day
- Inputs data into various databases used for tracking and reporting
- When necessary, records completion codes to provide accurate service history
- Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool
- Organizes daily workload by managing the day's route, assignments and reassigning work as required
- Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool
- Processes paperwork to issue credits for late appointments as needed
- Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts
- Provides appointment management, i.e., running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs).
- Triage work order that go out for the next day to ensure work orders are valid
- Handling BSFG tickets to ensure we are fulfilling our promise of same day next day for all outs
Customer Service Representative
Chewy
10.2020 - 01.2021
- Engage directly with customers through multiple channels (inbound phone calls, chats, email), who contact us for many topics
- They range from helping them shop for their new pet to finding that perfect chew toy, or even problem-solving when something doesn't go as planned
- Research and problem-solve to determine appropriate solutions for customers, think proactively and set follow-ups as needed to ensure contact resolution
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
Camp Counselor
City of Sunrise
06.2019 - 08.2019
- Organizes and supervises games, sports, individual and group activities, arts and crafts, and special activities
- Teaches fair play and sportsmanship; administers first aid; promotes safety.
Education
Expanded Functions Dental Assistant in Dentistry -
Florida Career College
Margate, FL01.2024
Skills
- Organizes and supervises games, sports, individual and group activities, arts and crafts, and special activities
- Teaches fair play and sportsmanship; administers first aid; promotes safety
- Listening Skills
- Strong Organization Skills
- Accountable
- Innovative
- Diverse
- Respectful
Certification
07/2022, CPR Certified
Job Description
Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and
cancellations while providing support to the Technicians throughout the day.
Inputs data into various databases used for tracking and reporting. When necessary, records completion codes to
provide accurate service history.
Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management
tool. Organizes daily workload by managing the day's route, assignments and reassigning work as required.
Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate
management tool. Processes paperwork to issue credits for late appointments as needed
Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need
for future contacts.
Provides appointment management, i.e., running late calls to technician, providing estimated time of arrivals, and
reschedules with customer (including not home and go backs.)
Position
Dispatcher
Roles And Responsibilities
Engage directly with customers through multiple channels (inbound phone calls, chats, email), who
contact us for many topics
They range from helping them shop for their new pet to finding that perfect chew toy, or even problem-solving
when something doesn't go as planned
Research and problem-solve to determine appropriate solutions for customers, think proactively and set followups
as needed to ensure contact resolution
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team
Members alike
Timeline
Dispatcher
Blue Stream Fiber
01.2021 - Current
Customer Service Representative
Chewy
10.2020 - 01.2021
Camp Counselor
City of Sunrise
06.2019 - 08.2019
Expanded Functions Dental Assistant in Dentistry -
Florida Career College
07/2022, CPR Certified