Dominique Mitchell
Lafayette,LA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Tech Expert
Asurion
Lafayette, LA
01.2022 - 03.2025
- Managed time effectively to meet tight delivery deadlines.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Disclosed terms of sales with customers and reviewed sales with management.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
VieMed Call Center
Lafayette, LA
05.2017 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Sales Associate
JC Penney
Lafayette, LA
03.2015 - 10.2016
- Operated cash register and handled transactions with accuracy
- Assisted customers with purchases and resolved inquiries professionally
- Supported team in stocking and maintaining a clean sales floor
Driver
UPS
Lafayette, LA
01.2013 - 10.2015
- Managed timely deliveries across Lafayette with strong attention to deadlines
- Demonstrated customer-first attitude during deliveries
- Maintained accurate logs and package documentation
Education
Associate of Science - Gender Studies
South Louisiana Community College
Lafayette, LA05-2017
High School Diploma -
Lafayette High School
Lafayette, LA05-2003
Skills
- Excellent verbal communication
- Fast learner
- Strong decision-making ability
- Cash handling
- Register operation
- Customer service
- Hospitality
- Team collaboration
- Time management
- Inventory
- Stocking
- Sales strategies
- Conflict resolution
- Product knowledge
- Effective communication
- Problem solving
- Business ethics
Certification
Certified in Microsoft Word
References
Available upon request
Timeline
Sales Tech Expert
Asurion
01.2022 - 03.2025
Customer Service Representative
VieMed Call Center
05.2017 - 01.2022
Sales Associate
JC Penney
03.2015 - 10.2016
Driver
UPS
01.2013 - 10.2015
Associate of Science - Gender Studies
South Louisiana Community College
High School Diploma -
Lafayette High School
Similar Profiles
DANEIA HAWKINSDANEIA HAWKINS
Part-time Field Sales Representative at AsurionPart-time Field Sales Representative at Asurion
Ashley McGinleyAshley McGinley
Technical Field Representative at AsurionTechnical Field Representative at Asurion
Zhavee AllenZhavee Allen
Sales Associate at AsurionSales Associate at Asurion
Justin MooreJustin Moore
Technical Support Representative at AsurionTechnical Support Representative at Asurion
Josephine RiversJosephine Rivers
Summer Camp Counselor at IDEA Public SchoolsSummer Camp Counselor at IDEA Public Schools