Summary
Overview
Work History
Education
Skills
Skillsandqualification
Timeline
Generic

DOMINIQUE MOORE

Orlando,FL

Summary

Seeking for a position where as a person can mature and grow with the company Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

CenterWell Pharmacy-Humana
Louisville
09.2022 - 02.2024

Managed high call volume with exceptional professionalism and efficiency.

  • Assisted call-in customers with questions and orders.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Navigated multiple computer systems and applications to find information.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Managed approximately 100 incoming & outbound calls daily.

Customer Service Representative

AAA Auto Club South
Lake Mary, FL
07.2016 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managing approximately 10-15 incoming escalated calls, 70-100 incoming calls from customers daily, and 10-20 emails per day as well.

Customer Care Representative

Alorica
Lake Mary
02.2015 - 06.2016
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Managed roughly 20-50 outbound calls to small business per day.

Education

High School Diploma -

Seminole State College of Florida
Lake Mary, FL
08.2010

Skills

  • Great listener, quick learner, and dedicated
  • Inbound Customer Service
  • Call center experience
  • First Call resolution
  • Order Processing
  • Payment Processing
  • Appointment Scheduling
  • CRM Software
  • Product Education
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Policies and Procedures Adherence

Skillsandqualification

Relevant training in food and beverages prep, Food Service, and customer service and care. Work well independently and as part of a team. Interface well with public and all levels of corporate and store management. Reputation for superior leadership and team building skills. Gained loyalty through ability to instill Confidence and encourage growth in co-workers skilled in hiring, training and motivating team members. Excellent communication and organizational skills with the ability to perform multiple tasks when necessary. Able to learn and implement new functions rapidly. A dependable, responsible individual willing to do more than is required.

Timeline

Customer Care Representative

CenterWell Pharmacy-Humana
09.2022 - 02.2024

Customer Service Representative

AAA Auto Club South
07.2016 - 02.2022

Customer Care Representative

Alorica
02.2015 - 06.2016

High School Diploma -

Seminole State College of Florida
DOMINIQUE MOORE