Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Moore

Garland

Summary

Self-motivated and adaptable professional seeking to secure a position with a dynamic and future focused company that will utilize my experience in task prioritization and managing multiple projects effectively. Highly resourceful, organized, and collaborative team-player who determines needs and proactively find solutions in fast paced environments.

Overview

14
14
years of professional experience

Work History

Treatment Coordinator

Monarch Dental
01.2023 - 06.2025
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.

Loan Processor II

Autopay
07.2021 - 11.2022
  • Work with multiple lenders to research applicant’s solvency statuses and current financial positions, and assess the credit standings of applicants through background analysis
  • Forward applications and other related documents for loans via an online portal to management for approval
  • Verify insurance, registration, employment and demographics, and order preliminary title reports upon approval showing financial transactions, conditions, and restrictions
  • Remote

Passenger Assistance Agent

ABM Aviation
07.2019 - 03.2020
  • Directed passengers through Customs, Immigration, and Quarantine, and utilized appropriate communications channels to maintain records, reports, and files
  • Processed boarding, baggage service, and reservations, and resolved related complaints and problems
  • Supported passengers with special needs such as unaccompanied minors and passengers needing wheelchair assistance by communicating with dispatch/ Southwest via iPad/ radio

Retail Recruiter

Crossmark
08.2017 - 06.2019
  • Sourced candidates through ICIMS, Facebook, and email marketing, and networked via job fairs, libraries, unemployment offices, and Veteran Affairs Workforce Center’s across the SC, NC, TX, AL, and GA areas
  • Administered phone screenings, scheduled phone and onsite interviews for hiring managers, conducted interviews using various reliable recruiting and selection methods, and generated offer letters
  • Acted as a point of contact and built influential candidate relationships during the selection process

Customer Care Representative II

WorldVentures
08.2016 - 08.2017
  • Coordinated domestic and international travel arrangements, which included booking airfare, hotel, and transportation
  • Gathered and verified all required customer information for tracking purposes
  • Prepared reports and communication for senior management and clients

CNA

Agape
10.2011 - 05.2017
  • Obtained a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
  • Counseled patients on self-care skills, monitored the behavior and emotional responses of clients, and consulted the case manager to address concerns and protect each person from harm
  • Provided physical support for patients with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing, and exercising

Customer Care Specialist

Optum Rx
01.2013 - 01.2015
  • Answered incoming calls from customers and health care providers and assisted with program enrollment, refill status inquiries, and insurance verification and preauthorization’s
  • Contacted care providers to assist customers with appointment scheduling or connections with internal specialists for assistance
  • Researched complex issues across multiple databases and collaborated with support resources to resolve customer issues, and partnered with other departments to resolve escalated issues

Education

High School Diploma -

Bryan Adams High School
Dallas, TX

Skills

  • Microsoft Word, Excel & SharePoint
  • Adobe
  • CUDL Dealertrack
  • ADD
  • MLA
  • Loan Software
  • PCI Compliant
  • Call Center Operations
  • Retail & Corporate Adaptability
  • Proofreading
  • Administrative Support
  • Loan Processing
  • Compliance
  • Case Management
  • Document Drafting
  • Legal Document Preparation
  • Research
  • Medical Knowledge
  • Customer Service

Timeline

Treatment Coordinator

Monarch Dental
01.2023 - 06.2025

Loan Processor II

Autopay
07.2021 - 11.2022

Passenger Assistance Agent

ABM Aviation
07.2019 - 03.2020

Retail Recruiter

Crossmark
08.2017 - 06.2019

Customer Care Representative II

WorldVentures
08.2016 - 08.2017

Customer Care Specialist

Optum Rx
01.2013 - 01.2015

CNA

Agape
10.2011 - 05.2017

High School Diploma -

Bryan Adams High School

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