Dominique Moscow
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Affordable Housing Leasing Agent
Fairfield Residential Company LLC
Houston, TX
09.2023 - Current
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Processed incoming applications, verified income documents, and finalized all move-in documents.
Leasing Consultant
Northland Investments Corporation
Austin, Texas
03.2021 - 06.2023
- Maintained understanding of fair housing regulations, state regulations, and eviction process
- Used computer software such as Yardi to send over leases, schedule appointments, and email residents
- Thoroughly inspected vacate, show units, move-out, and new move-in residences to ensure quality
- Worked directly with the assistant manager to audit residents' ledgers to ensure accuracy
- Scheduled community events with different vendors for over 460 residents
- Trained newly hired leasing agents on company policies and procedures
- Maintain organization of files and audit 460 resident files
- Processed incoming applications, verified income documents, and finalized all move-in documents.
Sales/Customer Service Representative
Verizon
Killeen, TX
09.2020 - 03.2021
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Built sustainable relationships with customers through open communication.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Educated customers on product features and benefits.
- Generated quotes, processed payments and documented customer communications.
- Built relationships with customers to encourage repeat business.
Sales/Customer Representative
T-Mobile
Wethersfield, Connecticut
07.2019 - 07.2020
- Monitored market trends and competitive activity to inform sales strategies.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Conducted phone calls to find potential customers, provide information on new promotions, and schedule appointments
- Finalized all new customer accounts after sale.
Education
High School Diploma -
Bulkeley High School
01.2018
Skills
- Leadership skills
- Fair Housing
- Conflict resolution
- Excel spreadsheet
- Experience with Microsoft
- Time management
- Communication skills
- Collaborative
- Experience in Yardi
- Sales Techniques
- Lease Agreement
- Meeting Sales Quotas
- Tax Credit
Timeline
Affordable Housing Leasing Agent
Fairfield Residential Company LLC
09.2023 - Current
Leasing Consultant
Northland Investments Corporation
03.2021 - 06.2023
Sales/Customer Service Representative
Verizon
09.2020 - 03.2021
Sales/Customer Representative
T-Mobile
07.2019 - 07.2020
High School Diploma -
Bulkeley High School
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